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Southwest Kia - Mesquite

Mesquite, TX

Overview
Reviews
Vehicles
3.4
1,493 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling. Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1919 Oates Dr

Mesquite, TX

75150

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Showing 1,493 reviews

November 06, 2021

Excellent service department personnel. Heather Stallings is the best!! Always depend on Southwest KIA to keep me apprised of condition of my car's engine and componets. More

by paddie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
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Nov 08, 2021 -

Southwest Kia - Mesquite responded

Thanks for the incredible review! We appreciate you taking the time to provide us with valuable feedback and we look forward to seeing you again soon at Southwest Kia of Mesquite.

November 06, 2021

Clean. Staff nice. Location so so with all the construction down the street. Heather nice More

by Cchays1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the kind words and for choosing Southwest Kia of Mesquite for your vehicle needs. We look forward to seeing you again soon.

November 05, 2021

They have great service reps and great sales people along with a great management team. Best dealership in Dfw More

by HARRYPOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynell Richardson, Jerry Tonubbee, Heather Stallings, Antonio Ayala
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Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite was thrilled to hear your kind words. We appreciate you choosing us for your automotive needs. We look forward to seeing you again soon!

November 05, 2021

Repair of 2017 Kia Sorento's windshield wiper fluid done wrong. Paid $159 and when I took it back, they want me to pay $315. Waiting for my refund. More

by junrivera104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Greene
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Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia of Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at jasonmurphy@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to speaking with you soon. Jason Murphy Fixed Operations Manager

Nov 09, 2021 -

junrivera104 responded

Tried emailing Jason twice but address is incorrect or website rejecting my response. What else can you expect from Kia? Jason didn't even leave a phone number. So the issue festers while Kia goes on with their "Service".

November 05, 2021

Been purchasing cars for going on 5 decades .... KIA ... FAR exceeds the competition ! From the buying process, the service dept., and EVERY SINGLE TIME on occasion upon visiting .... I am treated as if I a More

by WILLIM EDWARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Lynell Richardson, Heather Stallings, Antonio Ayala
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for the incredibly kind words. Our team at Southwest Kia of Mesquite strives to provide a five-star experience for every guest, every time. We look forward to serving you now and well into the future.

November 05, 2021

The process was kept simple from the initial web inquiry to the finance. Everyone was friendly and informative. Most of all no one was pushy. More

by jsn.upchurch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynell Richardson, Kelvin Peoples
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, thank you for taking the time to leave us a review! Our team at Southwest Kia of Mesquite was thrilled to hear your kind words. We look forward to serving you now and well into the future.

November 04, 2021

Always Courteous!! Service Area is Clean my advisor Heather she is Awesome!! Take care of me More

by VERNA.MORRISON17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello Verna, thanks for the kind words! Heather is an asset to our team and everyone was thrilled to hear your feedback. Thanks for choosing Southwest Kia of Mesquite for your vehicle needs.

November 04, 2021

Didn't have an appointment but they got me in anyways and got the job done in a timely manner. More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Adams
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Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello Hannah, thanks for taking the time to leave us a review. Our team was thrilled to hear the kind words and we look forward to seeing you again soon at Southwest Kia of Mesquite.

November 04, 2021

This location provides great service. Assisted immediately. Facility has a clean comfortable waiting area with cable tv. More

by STE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Peoples
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Thank you for the positive feedback! Our team at Southwest Kia of Mesquite thanks you for choosing us for your automotive needs and we look forward to seeing you again soon!

November 03, 2021

Mrs Heather was very attentive and professional. The best costumer service I could ever ask!! More

by gilnovak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Report | Print
Nov 08, 2021 -

Southwest Kia - Mesquite responded

Hello, Heather is an asset to our team and we are thankful for the kind words. We look forward to seeing you soon at Southwest Kia of Mesquite.

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