Southwest Kia - Mesquite

I received horrible customer service, was given attitude as soon as I spoke to someone. The service advisor didn't believe that I was having problems starting my car because it "started right up" for him. as soon as I spoke to someone. The service advisor didn't believe that I was having problems starting my car because it "started right up" for him. Told me it would be a 2 weeks to just diagnose the problem and made a bunch of excuses about why a loaner wouldn't be available but would told me there's a hertz around the corner. We ended up picking the car back up to take it to another dealership. When we got home we noticed my car charger was missing. I called and was sent to voicemail so I left a message with the service manager and no one called me back. HORRIBLE CUSTOMER SERVICE to a once loyal customer. I won't be back. Took it to Rockwall and it was fixed same day with a new battery. That's all I needed and Mesquite couldn't even help with that simple repair. More

It seems that it is almost impossible to get warranty service in the Service Department. I came in with an appointment that took over 2 weeks to get. It was for an oil change, recall fix and a malfunc service in the Service Department. I came in with an appointment that took over 2 weeks to get. It was for an oil change, recall fix and a malfunctioning wing mirror folding motor to be covered under the warranty. The oil change and the recall part - no problem. The repair on the mirror wasn't done. I was told the car would have to get in line to be looked at and that could take days. The service writer told me the vehicle would have to be left for TEN DAYS. Not brought back in 10 days, LEFT THERE. This was unacceptable and I left. This service department used to really good. But the dealership was apparently sold and the great service writer I dealt with has disappeared and gone somewhere else. This service department is not acceptable for Kia warranty work. It's not aa great incentive to buy another vehicle from them. More

I had a horrible experience with the service department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why mak department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why make an appointment if your not going to look at the vehicle. I took my 2019 kia sorento there due to an oil leak. The service advisor said it would be at least a week before they could even look at it and it would be a month if I hadn't made an appointment. together my vehicle was there 3 weeks. When I took my vehicle in I inquired about a loner car, I was told they don't do that. The service advisor I was working with left the company, I was told he retired. When I was assigned another service advisor, he had only been on the job 1 day. When I explained my situation to him, he said he thought they did have loner cars, apparently they didn't have any the day I was there. I called this dealership so many times during the 3 weeks my vehicle was there. One phone call I pressed 0 for the operator, a young man answered, I ask him who the general manager was and he hung up on me. Once I found out the name of the general manager, I left 2 voice mail messages for a call back, never received a call back. I left several messages for the service manager to call me and he has never returned my call. I received a text asking how was my experience on the service of my vehicle and to contact a Joseph Gonzales if I had any questions. So I called Mr. Gonzales, long story short Mr Gonzales gave me his cell number. I left several messages for Mr. Gonzales and he finally text me to let me know he no longer worked there. I submitted my receipt for the rental car I had to get for 3 weeks to the 2nd service advisor for reimbursement. It seems that the left hand doesn't know what the right hand is doing. Very poor communication and leadership. I hope I never have to deal with this dealership again. Poor customer service. More

Thank you Jerry Tonubbee, We are on our 5th kia and very pleased. Thank you. very pleased. Thank you. More

Do not use Southwest Kia poor customer service I had an appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 More

Not Transparent about pricing. Prices online do not reflect their "Market adjustment". Marked up vehicle price by almost 10K. Ridiculous. Also did not try to answer what came with Prices online do not reflect their "Market adjustment". Marked up vehicle price by almost 10K. Ridiculous. Also did not try to answer what came with customer value package. They are robbing people blind here. It's a Kia for goodness sake, not a luxury vehicle. How dare they. Would never do business with these people. I'm not that desperate. More

Run away from this shady dealership! As everyone knows the stress and time you spend going through when you are buying a vehicle, this dealership will only make it worse. From start to As everyone knows the stress and time you spend going through when you are buying a vehicle, this dealership will only make it worse. From start to finish they are going to try to squeeze every penny out of you. I dealt with Jerry Tonubbee, and manager Steven Martin. They provided me 3 different out the door prices. The first after speaking with them several times. Then a few weeks later, they sent a new price quote for over $3,500 more. When I asked about the price change, Jerry did not believe me and was confrontational when I asked. I forwarded him the email, sent from his email, and he said he would look into it. They were trying to charge me more for the same vehicle, then said he thinks his manager sent me the wrong email. He then had the used car manager contact me, Steven. He then quoted me a different price than originally sent, and what was sent the 2nd time. I now have 3 different prices. When asked what was changed, and what price is the right one, he said they will go by what was first sent. I asked for an itemized price quote, and he then interrupted me and got loud and rude, and said they can’t and won’t send me any itemized price quote. If they aren’t going to send me what is being charged, why would I agree on a price? They both we rude, continually interrupting me, condescending, and was unwilling to talk as adults, and listen. Had I not had documented proof of a lower price from them, they would have tried to raise the price and charge me more for the same vehicle they quoted cheaper. They won’t show you won’t they are charging, and and unprofessional. When you’re spending thousands of dollars on something, you want professionalism. You don’t want your time spent. This dealership will waste your time, and try to take advantage of customers. Please stay away from them, and share your experiences as it’ll help future customers. More

Great experience because of Cheyenne in the service department. She was professional, friendly, and kind with her interactions with me. department. She was professional, friendly, and kind with her interactions with me. More

Pricing on cars. com was tremendously different than the price quoted at the dealership. The salesperson said that cars.com puts in the price . The manager kept repeat com was tremendously different than the price quoted at the dealership. The salesperson said that cars.com puts in the price . The manager kept repeating that there was a disclaimer that stated pricing available thru their website and that they never put the price on their website?? Appeared to be bait and switch. Your site listed $48,784, they quoted $54,700. I understand market prices on this vehicle are way up but other dealerships are actually listing their market price?? I will never do business with this dealership! More

It is the best thing since wheat bread they are very nice and sweet to the customer they make you welcome and fill right at home and you get a great deal to what more can you ask for. nice and sweet to the customer they make you welcome and fill right at home and you get a great deal to what more can you ask for. More