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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.3
731 Reviews

731 Reviews of Southwest Kia Mesquite - Service Center

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February 05, 2022

My service advisor was fantastic but the overall service was not! The wait toooooook forever for just an oil change more the 2 hours waiting! On top of the my oil change was prepaid but ending up paying ove More

by TRISHAFAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Hello Trisha, I'd love to speak with you at your convenience about your recent experience with the Service Department at Southwest Kia Mesquite. We aim to provide everyone with a five star experience while maintaining transparency with our clients. Thanks so much! Wiley Jackson General Manager wileyjackson@lithia.com

February 05, 2022

The service and the people are great. As long as they keep the same people I will continue to go back. More

by UF1225
Recommend Dealer
Yes
Employees Worked With
Craig, Heather Stallings
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Hello, thanks for the positive feedback! Heather and the crew at Southwest Kia Mesquite were delighted to hear your kind words. We hope to see you again soon.

February 02, 2022

Very informative , solved the issue, great customer service, great service, re look relaxed Atmosphere, clean, friendly, staff, will be back More

by DALLASANTONIO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Lynell Richardson, Heather Stallings, Antonio Ayala, Kelvin Peoples
Mar 08, 2022 -

Southwest Kia - Mesquite responded

Thank you so much for the great review! Happy to hear our team was able to get you taken care of.

February 02, 2022

Craig the advisor is very helpful and professional with servicing my car. Garret too showed me kindness and professionalism when Craig wasn’t there. Both of these advisors are spot in your Service dept n T More

by lygale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Green, Garrett
Mar 08, 2022 -

Southwest Kia - Mesquite responded

Thank you for the fantastic review of your experience with Craig and Garrett. We are so pleased they provided a great service experience for you!

February 01, 2022

They are very efficient and polite and we enjoy doing business with them very happy customers More

by reb.45eca
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Feb 02, 2022 -

Southwest Kia - Mesquite responded

Thanks for the kind words and five stars! We hope to see you again soon at Southwest Kia Mesquite,

February 01, 2022

This is one First Class Dealership,,, They handle my engine issues with 100% satisfaction!!! Kia Corporation is First Class act on Standing behind their Vehicles!!!! Yes you must be a responsible ca More

by owens217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Feb 02, 2022 -

Southwest Kia - Mesquite responded

Thanks for the five stars and kind words! We look forward to serving you again soon at Southwest Kia Mesquite!

February 01, 2022

Patient gentle man while dealing with me.I was heading Patient gentle man while dealing with me. I was heading to clean my car afterwards and I pulled up and it had already been cleaned . Sweet Thanks More

by TRISHASC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gentlemen helped me forget name , Heather Stallings
Feb 02, 2022 -

Southwest Kia - Mesquite responded

Thank you for positive feedback! We look forward to serving you again soon.

January 28, 2022

Great job.. Craig... completed well within time estimate ... everyone courteous.. waiting area comfortable and clean More

by BANKRUM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig
Feb 02, 2022 -

Southwest Kia - Mesquite responded

Thanks for the five stars and kind words! We look forward to serving you again soon at Southwest Kia Mesquite!

January 27, 2022

This dealership once would have received 5* but on my last visit 1/26/22 for 25,000 miles service with tire rotation, when I noticed 1/27/22, the tires had not been rotated. I was thinking about changing More

by MICHAELBICKEMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Tonubbee, Antonio Ayala
Feb 02, 2022 -

Southwest Kia - Mesquite responded

Hello, our team at Southwest Kia Mesquite aims to provide a five-star experience to all our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please contact me at williammiles@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit. Thank you, and I am looking forward to speaking with you soon. Bill Miles Fixed Operations Manager

January 27, 2022

I had an appointment to get tire replaced, was actually very disappointed in the time it would take just to get a a new tire it was suggested that I buy the tire and go somewhere where else to have it repl More

by lcooper4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ellis 5 stars, Heather Stallings
Feb 02, 2022 -

Southwest Kia - Mesquite responded

Thanks for the feedback!