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Southwest Kia Mesquite - Service Center

Mesquite, TX

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723 Reviews

723 Reviews of Southwest Kia Mesquite - Service Center

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February 08, 2022

Nice customer service, would be a hole lot better if my car was washed when it was time for me to pickup my car when it was ready. More

by davidpaddock4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley service department
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for the valuable feedback, David!

Mar 01, 2022 -

davidpaddock4 responded

I thought that everything went well during my car repair was being done.

February 05, 2022

The service and the people are great. As long as they keep the same people I will continue to go back. More

by UF1225
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Hello, thanks for the positive feedback! Heather and the crew at Southwest Kia Mesquite were delighted to hear your kind words. We hope to see you again soon.

February 05, 2022

My service advisor was fantastic but the overall service was not! The wait toooooook forever for just an oil change more the 2 hours waiting! On top of the my oil change was prepaid but ending up paying ove More

by TRISHAFAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Hello Trisha, I'd love to speak with you at your convenience about your recent experience with the Service Department at Southwest Kia Mesquite. We aim to provide everyone with a five star experience while maintaining transparency with our clients. Thanks so much! Wiley Jackson General Manager wileyjackson@lithia.com

February 05, 2022

Excellent service car ready when promised car was clean and service advisor was great and I will recommend this dealership More

by sdscott55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for the five stars! We appreciate your patronage at Southwest Kia Mesquite!

February 02, 2022

Craig the advisor is very helpful and professional with servicing my car. Garret too showed me kindness and professionalism when Craig wasn’t there. Both of these advisors are spot in your Service dept n T More

by lygale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Green, Garrett
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thank you for the fantastic review of your experience with Craig and Garrett. We are so pleased they provided a great service experience for you!

February 02, 2022

Very informative , solved the issue, great customer service, great service, re look relaxed Atmosphere, clean, friendly, staff, will be back More

by DALLASANTONIO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Free
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynell Richardson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Southwest Kia - Mesquite responded

Thank you so much for the great review! Happy to hear our team was able to get you taken care of.

February 01, 2022

They are very efficient and polite and we enjoy doing business with them very happy customers More

by reb.45eca
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for the kind words and five stars! We hope to see you again soon at Southwest Kia Mesquite,

February 01, 2022

Patient gentle man while dealing with me.I was heading Patient gentle man while dealing with me. I was heading to clean my car afterwards and I pulled up and it had already been cleaned . Sweet Thanks More

by TRISHASC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gentlemen helped me forget name
Feb 01, 2022 -

Southwest Kia - Mesquite responded

Thank you for positive feedback! We look forward to serving you again soon.

February 01, 2022

This is one First Class Dealership,,, They handle my engine issues with 100% satisfaction!!! Kia Corporation is First Class act on Standing behind their Vehicles!!!! Yes you must be a responsible ca More

by owens217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for the five stars and kind words! We look forward to serving you again soon at Southwest Kia Mesquite!

January 28, 2022

Great job.. Craig... completed well within time estimate ... everyone courteous.. waiting area comfortable and clean More

by BANKRUM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Feb 01, 2022 -

Southwest Kia - Mesquite responded

Thanks for the five stars and kind words! We look forward to serving you again soon at Southwest Kia Mesquite!

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