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Southwest Kia Mesquite - Service Center

Mesquite, TX

3.5
734 Reviews

734 Reviews of Southwest Kia Mesquite - Service Center

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August 24, 2021

I'm driving my fifth Kia, all purchased from SW Kia. Customer service has always been excellent. My new contact, Ashley, is knowledgeable and professional. Couldn't ask for more. Thanks to everyone at More

by EDWARD.FLACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley, Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Thank you so much for making us your Kia dealer of choice, Ed. Your time and business here is truly valued. We appreciate you leaving a kind review and we hope to see you again when you're ready for your sixth Kia purchase!

Sep 01, 2021 -

EDWARD.FLACH responded

You can count on it. Ed

August 24, 2021

Usually when I have 2 visit the service center I experience pleasantry. Staff exerts pleasantry professionalism & courtesy. Customer service seems 2 have left the bldg More

by WESINN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

We're glad that your general experience with our team is positive. Our team is always ready to assist you so if there is anything that we can do, be sure to stop in again at Southwest Kia of Mesquite.

August 23, 2021

Heather was able to fix all the issues I had once she worked on the issue. Before Heather got involved it was a big mess. More

by JBURLOU147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

We're delighted to know Heather could get your situation straightened out. Our crew is thankful that you brought your business to us. Stop in again at Southwest Kia of Mesquite!

August 23, 2021

The lady that helped service my vehicle was incredibly helpful and worked to honor a previous agreement w the owners before. Took extra good care More

by OCARRANZA123
Recommend Dealer
Yes
Employees Worked With
Jarod Mizell, Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Thank you for the kind review. Please stop in again whenever we can be of assistance. We're always happy to help!

August 23, 2021

They were very helpful, it was easy to make an appointment with them! Heather was very nice and I like the shuttle back to my house since I live close I was able to get work done while my car was More

by Hayleigh N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Hayleigh, it's always great to hear from a satisfied customer. We appreciate you sharing your visit with us and we hope to continue to hear more of the same down the line. Thank you!

August 23, 2021

Hello, I am happy to have Kia service my car, however, I waited 2 hours for an oil change. Until you get that fixed I will not be back. I can get this service done at several places in under 30 minutes. More

by TODD K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dealt with Daniel, not Heather. Daniel was great. , Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Hi Todd, we appreciate your honest feedback and we understand the frustration of waiting. Our team is always ready to assist you whenever you need. We hope to earn your business back here at Southwest Kia of Mesquite!

August 19, 2021

I came in because I received a recall notice regarding leaks from the engine. On the notice it states illumination of malfunction indicator that was not checked More

by msdell31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Stallings
August 19, 2021

Extremely pleased how well managed the service department was. They finished the work on my car ahead of schedule! Definitely reaffirmed my confidence in KIA Motors and this dealership. More

by Rbnb22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Greene, Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

We're so excited that your confidence has been earned back with our team here at Southwest Kia of Mesquite! Thank you for giving us the chance to earn back your business!

August 19, 2021

I had some very negative visits and a car purchase that should not have been approved. I finally got my tire issue fixed when I went in and spoke with Heather Stallings she made things much better. She go More

by JBURLOU147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Heather Stallings, Antonio Ayala
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Hello, we're glad that Heather could handle the situation and make it all better for you. Thank you for choosing us, and we're always ready to assist you with your needs!

August 19, 2021

Relatively quick service, always offers a ride for me to wait at home instead of at the dealership, always friendly employees, just a good place. More

by JSAL1613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Heather Stallings
Aug 31, 2021 -

Southwest Kia - Mesquite responded

It's always great to read happy reviews from satisfied customers. Your time here is appreciated and we want to continue seeing you at Southwest Kia of Mesquite! Thank you!

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