Back

Southwest Kia Mesquite - Service Center

Mesquite, TX

not yet
rated
723 Reviews

723 Reviews of Southwest Kia Mesquite - Service Center

Sort by
August 23, 2021

Heather was able to fix all the issues I had once she worked on the issue. Before Heather got involved it was a big mess. More

by JBURLOU147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Southwest Kia - Mesquite responded

We're delighted to know Heather could get your situation straightened out. Our crew is thankful that you brought your business to us. Stop in again at Southwest Kia of Mesquite!

August 23, 2021

The lady that helped service my vehicle was incredibly helpful and worked to honor a previous agreement w the owners before. Took extra good care More

by OCARRANZA123
Recommend Dealer
Yes
Employees Worked With
Jarod Mizell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Thank you for the kind review. Please stop in again whenever we can be of assistance. We're always happy to help!

August 23, 2021

They were very helpful, it was easy to make an appointment with them! Heather was very nice and I like the shuttle back to my house since I live close I was able to get work done while my car was More

by Hayleigh N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Hayleigh, it's always great to hear from a satisfied customer. We appreciate you sharing your visit with us and we hope to continue to hear more of the same down the line. Thank you!

August 23, 2021

Heather Stallings has been my service advisor for many years. She’s the reason I keep coming back! I am ALWAYS taken care of. Thank you! More

by TROYRAMIREZ32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Free
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Perales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben (sales manager) Rudy (accounting manager)
Aug 31, 2021 -

Southwest Kia - Mesquite responded

We're so happy to hear that Heather could keep you coming back for more. She and the team will always be sure you are taken care of here at Southwest Kia of Mesquite!

August 23, 2021

Hello, I am happy to have Kia service my car, however, I waited 2 hours for an oil change. Until you get that fixed I will not be back. I can get this service done at several places in under 30 minutes. More

by TODD K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Stallings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I dealt with Daniel, not Heather. Daniel was great.
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Hi Todd, we appreciate your honest feedback and we understand the frustration of waiting. Our team is always ready to assist you whenever you need. We hope to earn your business back here at Southwest Kia of Mesquite!

August 19, 2021

I had some very negative visits and a car purchase that should not have been approved. I finally got my tire issue fixed when I went in and spoke with Heather Stallings she made things much better. She go More

by JBURLOU147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Free
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Southwest Kia - Mesquite responded

Hello, we're glad that Heather could handle the situation and make it all better for you. Thank you for choosing us, and we're always ready to assist you with your needs!

August 19, 2021

Relatively quick service, always offers a ride for me to wait at home instead of at the dealership, always friendly employees, just a good place. More

by JSAL1613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Free
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Southwest Kia - Mesquite responded

It's always great to read happy reviews from satisfied customers. Your time here is appreciated and we want to continue seeing you at Southwest Kia of Mesquite! Thank you!

August 19, 2021

Extremely pleased how well managed the service department was. They finished the work on my car ahead of schedule! Definitely reaffirmed my confidence in KIA Motors and this dealership. More

by Rbnb22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Greene
Aug 31, 2021 -

Southwest Kia - Mesquite responded

We're so excited that your confidence has been earned back with our team here at Southwest Kia of Mesquite! Thank you for giving us the chance to earn back your business!

August 19, 2021

I came in because I received a recall notice regarding leaks from the engine. On the notice it states illumination of malfunction indicator that was not checked More

by msdell31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Stallings
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2021

Great customer service! They go above and beyond and communicate every step of the way. 10 out 10 rating every time I go get my car serviced. More

by INNOVATIVELEADER78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Southwest Kia - Mesquite responded

We'll work to retain that 10/10 rating each and every time you come back to Southwest Kia of Mesquite. Thank you for the kind review!

...
30
...