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Southwest Kia of Rockwall
Rockwall, TX
983 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 983 reviews
October 05, 2021
Techs were great, especially David Corona. Joey Wilhoite Techs were great, especially David Corona. Joey Wilhoite went above and beyond to help me since I could never get in contact with anybody from the Techs were great, especially David Corona. Joey Wilhoite went above and beyond to help me since I could never get in contact with anybody from the actual service department. The call center is a joke. If it wasn't for Joey and David I would have never known about my car and the status of it. The actual service advisors never called me until my car was ready. I left messages for 2 advisors and the service manager to no avail. More
by STACY_22_79
Verified CustomerEmployees Worked With
David Corona , Joey Wilhoite
Helpful October 05, 2021
Service Center was extremely busy and the two reps tried as hard to they could to keep up. Both customers with and without appointments. as hard to they could to keep up. Both customers with and without appointments. More
by JAIMEDEGOLLADO
Employees Worked With
Christopher Houlgin
October 04, 2021
Service department turnover is beyond ridiculous. I have a 2014 Sorento and 2016 Optima, both of which have engine remove and replace recalls, since May of 2021 we have gone in every 1000 miles to perform t a 2014 Sorento and 2016 Optima, both of which have engine remove and replace recalls, since May of 2021 we have gone in every 1000 miles to perform the oil consumption test we were told had to be done for the recall protocol. This last time another line of crap and now that oil consumption test is not what is needed. Let me guess what will happen... jump through their hoops until 100,000 miles are reached and then it will be "oh sorry you are out of warranty." I don't think anyone in the service department knows how to tell the truth. On to the next customer to blow smoke up their xxx so that Kia doesn't have to actually fix anything or warranty the recalls. More
by Neveragain
Employees Worked With
Angela Williams
October 04, 2021
Have been coming here since 2015. Service now is horrible. Bought an Audi from this dealership Dec 2020, told us to please bring it back for service as would like to continue the relationship. Broug horrible. Bought an Audi from this dealership Dec 2020, told us to please bring it back for service as would like to continue the relationship. Brought it back for oil change, tire rotation and inspection Dec 2021. Was asked why we brought an Audi to a Kia service center, then told oil filter would have to be ordered (even though we scheduled the oil change a week in advance), told front tires wouldn’t pass inspection!!!!! Have put 4,900 miles on those tires since we bought it a year ago and now the tires won’t pass. Will NOT be choosing this dealership any longer for service nor next vehicle purchase! Used to be outstanding dealership, has gone downhill in a hurry. More
by pjshoe03
Employees Worked With
Service Department
September 30, 2021
I had the best car buying experience at Southwest Kia of Rockwall. Bailey Christian was extremely helpful along the way helping me get Into a brand new 2022 Kia K5 GT-line with red leather, navigation and a Rockwall. Bailey Christian was extremely helpful along the way helping me get Into a brand new 2022 Kia K5 GT-line with red leather, navigation and a panoramic sun roof. It was everything I wanted in a car, I’m so happy with my car. Thank you Bailey, Mauricio, and the whole staff for making my car buying experience special and delightful. More
by kamarr23
September 30, 2021
This dealership kept me up to date on my vehicle search, and let me know when it was available. and let me know when it was available. More
by jennypadgett
September 30, 2021
Kia Rockwall has the best customer service over any dealership I have ever experienced. Very respectful and thoughtful to customers needs. dealership I have ever experienced. Very respectful and thoughtful to customers needs. More
by ISAACSFALLEN
Employees Worked With
Amanda Bunch
