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Southwest Kia of Rockwall
Rockwall, TX
1,051 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,051 reviews
October 21, 2021
I was pleased with the overall customer service experience! Everyone was pleasant and patient and allowed me to make the beat decision for my family experience! Everyone was pleasant and patient and allowed me to make the beat decision for my family More
by WAKIESHA.CHASE
Verified CustomerEmployees Worked With
Taylor Johns
October 20, 2021
For the third time, the wait for service was too long. I scheduled an appt for an oil change. I arrive early for the appt but the oil change took 2 hrs. The time before, the oil change took 3.5 hrs. I thoug scheduled an appt for an oil change. I arrive early for the appt but the oil change took 2 hrs. The time before, the oil change took 3.5 hrs. I thought that they would have improved but I was wrong. I will be going elsewhere. More
by Mp 3
Employees Worked With
Joey Wilhoite
October 20, 2021
Management is improving and they are making things right. Would recommend for any car buyers. right. Would recommend for any car buyers. More
by Ruben
Employees Worked With
Other Employees :
Parts manager was awesome Tyler, Angela Williams
October 19, 2021
Antoine was a really great Salesman. He knows your cars. He was not overly pushy and for me that is a blessing. I really dislike Sales Reps but Antoine may have changed my mind. Your Finance team Aaron w He was not overly pushy and for me that is a blessing. I really dislike Sales Reps but Antoine may have changed my mind. Your Finance team Aaron was awesome. Very fresh on the job but was not intimidated or nervous at all. So friendly. More
by JLAMP2010
Employees Worked With
Antoine, Sales Aaron, Finance
October 19, 2021
Took my 2021 Telluride in for normal maintenance. Was met at car by service advisor, asked what I was there for and politely shown where waiting room was at. PM was done in a timely manner and checked met at car by service advisor, asked what I was there for and politely shown where waiting room was at. PM was done in a timely manner and checked out without any issues. Quick and courteous....the way things should be!!! More
by MEDIC937B
Employees Worked With
Can't remember who service advisor was
October 15, 2021
The sales department was awesome to work with. No complaints there. The service department is another story. They are really short staffed. Calls are not answered or returned. We had a problem with t complaints there. The service department is another story. They are really short staffed. Calls are not answered or returned. We had a problem with the alignment that is finally fixed. More
by rachael64 of
Employees Worked With
October 15, 2021
I usually receive great service but this last time it wasn't as good. Car was dropped off Monday morning and I never got word of what was being done. I called Tuesday afternoon to speak with the rep but wasn't as good. Car was dropped off Monday morning and I never got word of what was being done. I called Tuesday afternoon to speak with the rep but found out it was his day off. My husband called late Wednesday morning only to find that the car was being looked at for the first time. Didn't get the car back till Thursday. There was a big lack of communication on their part that hadn't happened before. More
by JoJo
Employees Worked With
Dustin
