Southwest Kia of Rockwall

Awesome and frustrating Purchasing a new vehicle could be exhilarating and frustrating. My wife and I had an awesome experience dealing with the front end representative, Ji Purchasing a new vehicle could be exhilarating and frustrating. My wife and I had an awesome experience dealing with the front end representative, Jim Johnson. Jim was courteous and helpful. He went out of his way to ensure we had a pleasant experience in purchasing our new vehicle. The frustrating part was when we were sent to the finance specialist, Bill Colburn. From the very begging of your conversation with Mr. Colburn, I indicated that I did not want to purchase any additional services or warranties. He kept pressuring us to purchase an additional warranty. After all was said and done, he asked us to sign and initial all documents pertaining to our purchase. At no point did Mr. Colburn explain in detail the items that we were signing. When I got home, I went over the paperwork and I realized that I had purchased an additional warranty that cost over $3.000.00. As a result, the amount financed increased by close to $3.500.00. I take some responsibility for not reading all of the paperwork he was asking us to sign. However, I feel we should have been explained in detail the total charges, I.E. amount of the loan, amount of the tax and tile, amount of the additional purchases, etc. etc. Had this been explained to us, I would have declined the amount of the additional warranty prior to leaving the dealership. As a result, my wife and I had to go back the next day and dispute the additional charges added to our loan. We were able to sign a cancellation form; however, they indicted it would take 90 days to deduct said charges. They also advised that our monthly payment would not change even though the amount financed would decrease. I do appreciate the fact that they were able to assist us in canceling the policy, however, I am being penalized for having to wait 90 days and possible having the same monthly payment when my payments would have been less from the onset of the purchase. I was hoping that this time would be different and that when I would tell the associate that I only wanted to finance the amount agreed upon and that I had no intentions of purchasing any additional warranties, my request would have been heard and my decision would have been respected. More

Awesome Experience Nate and Ashley at SW Kia Rockwall were amazing! They both worked hard to ensure my happiness! It was cold and rainy and they went above and beyond Nate and Ashley at SW Kia Rockwall were amazing! They both worked hard to ensure my happiness! It was cold and rainy and they went above and beyond to work with me! More

Great experiences! We have bought 3 cars from Austin over the past 2 years and I would highly recommend him. He is caring and knowledgeable and an asset to Southwest K We have bought 3 cars from Austin over the past 2 years and I would highly recommend him. He is caring and knowledgeable and an asset to Southwest Kia. More

Merry Christmas to me Eady as pue, live this place traded my Kia in and again it was fast easy and smooth. No hassel no back and fourth. Trust me when I say this you gotta Eady as pue, live this place traded my Kia in and again it was fast easy and smooth. No hassel no back and fourth. Trust me when I say this you gotta buy a Kia from this dealership. More

Great salesperson Our salesperson Cas was friendly, knowledgeable and yet not pushy. After we bought our vehicle, Cas got back in the car with us to explain all the das Our salesperson Cas was friendly, knowledgeable and yet not pushy. After we bought our vehicle, Cas got back in the car with us to explain all the dashboard buttons, and even synced our phones to Bluetooth for us. Easy and good car buying experience! More

Jim Johnson is the best We had a easy time Jim Johnson and Austin were great! No pressure on us and we’re very honest. He was amazing and everyone at Kia Rockwall is fantasti We had a easy time Jim Johnson and Austin were great! No pressure on us and we’re very honest. He was amazing and everyone at Kia Rockwall is fantastic! More

Kia experience Great service friendly people to work with this is the second car I bought from them ask for Austin he will help you out. KIA Great service friendly people to work with this is the second car I bought from them ask for Austin he will help you out. KIA More

Great experience Jim Johnson was helpful, knowledgeable and patient. Best car buying experience I ever had. I am always afraid of car salesmen but Jim was different. I Jim Johnson was helpful, knowledgeable and patient. Best car buying experience I ever had. I am always afraid of car salesmen but Jim was different. I hope to enjoy the car and will be back when my son turns 16 in 3 years. Thanks Jim More

New car purchase 2019 Dec. 3, 2019 we purchased a 2019 Sorento and although the experience was different than our 3 previous purchases, it worked out in our favor and we ar Dec. 3, 2019 we purchased a 2019 Sorento and although the experience was different than our 3 previous purchases, it worked out in our favor and we are pleased with our vehicle. I pray that in the future that Kia Rockwall will give each customer they sell a vehicle to the utmost attention from start to delivery. More

Best experience I've bought my last 2 vehicles from sw kia, both times hassle free Angela had me approved and the vehicle I wanted ready to go when I showed up, I'll I've bought my last 2 vehicles from sw kia, both times hassle free Angela had me approved and the vehicle I wanted ready to go when I showed up, I'll be buying my next vehicle there as well. More