Southwest Kia of Rockwall

Disappointed I chose this Southwest because I wanted to try a smaller dealership out of Dallas. I am a senior female and felt that I might experience an easier buy I chose this Southwest because I wanted to try a smaller dealership out of Dallas. I am a senior female and felt that I might experience an easier buying experience. I saw the Certified car on line and was told it could be brought to Rockwall. It is a used 2016 Soul with 12,000 +_ miles. I returned to the dealer after the car was brought to Rockwall. My salesman ignored me and was working with a customer buying a higher end car. He never once acknowledged me. Finally I was assigned another salesman, Carlos, who helped as much as he could. After all day I finally went to financing. I was charged $950 for the certification that was not quoted in the price of the car. Then I was sold a extended warranty for almost $3000 that I did not need but did not understand that I had extended warranty due to the car having low mileage anyway. The car was not cleaned well and had a crack in the windshield that should have been detected in the certification. I feel that I was completely taken. More

Great experience The dealership is very friendly and helpful. Thank you to everyone. I look forward to working with you for many years to come. I'm a Kia fan. The dealership is very friendly and helpful. Thank you to everyone. I look forward to working with you for many years to come. I'm a Kia fan. More

Best place to buy a car! I highly recommend shopping for your next auto purchase at Southwest Kia! Nate Davis made this experience for myself and my teen drivers a great exper I highly recommend shopping for your next auto purchase at Southwest Kia! Nate Davis made this experience for myself and my teen drivers a great experience. We all felt at ease and not stressed out over these new car purchases. He took extra time to show my teens all the features of their cars, explained the process of a loan, and treated us all like we've known each other for years. I've purchased several cars over the years and I've never felt at ease or not stressed out by the time the deal was done but this dealership is different from the rest! Everyone there is nice and courteous! Andrew in financing was awesome as well! He also took the extra time to explain the process of the loan on his end. No one I've every bought a car from has ever done that. Everyone we came in contact with here treated us like a person instead of a number or a sale. You want a great experience? Go here!!!! More

KIA FAMIILY We had a very nice sales person , Nathan, at the Kia dealership at Rockwall.. He made my daughter and I very comfortable about asking questions....gav We had a very nice sales person , Nathan, at the Kia dealership at Rockwall.. He made my daughter and I very comfortable about asking questions....gave the run down in detail about the Soul...Even though we didnt make the deal...when we think that we possibly can....we will definitely call Nathan at Rockwall and discuss with him...He is one of the nicest ... yet most informative salesmen we have ever dealt with..seems very upfront and honest....Rockwall Kia has a keeper in Nathan Davis.... More

love the dealership & the reason why i keep getting kia cars loved working with Nate. He was very knowledgeable and very helpful and understood my needs. I really enjoyed the process and it was also very quick loved working with Nate. He was very knowledgeable and very helpful and understood my needs. I really enjoyed the process and it was also very quick. More

Very accommodating and personable I have purchased two cars from SWKia Rockwall and worked with Jim Johnson both times. He is great and the dealership overall is great! They are fair a I have purchased two cars from SWKia Rockwall and worked with Jim Johnson both times. He is great and the dealership overall is great! They are fair and efficient. More

Great service Jim and the whole team was super helpful and informative throughout our process! Jim and a few others stayed late because it took us some time to deci Jim and the whole team was super helpful and informative throughout our process! Jim and a few others stayed late because it took us some time to decide on our car, we never felt rushed. They were Great! More

Bought a Kia Jim Jackson is a good car man. They’ll dealership experience buying a used car was good. I got a good deal on a good car from good people . Jim Jackson is a good car man. They’ll dealership experience buying a used car was good. I got a good deal on a good car from good people . More

Great sales man Jeff Schunn...very friendly and knowledgeable. Easy to work with. Got us what we wanted. Would recommend Jeff to friends and family sales man Jeff Schunn...very friendly and knowledgeable. Easy to work with. Got us what we wanted. Would recommend Jeff to friends and family More

Pleased Mr. Johnson was very helpful with the process, although things moved very slow and it was as if they weren’t ready to sell this car yet we were overal Mr. Johnson was very helpful with the process, although things moved very slow and it was as if they weren’t ready to sell this car yet we were overall pleased by doing business together. More