Southwest Kia of Rockwall

I received exactly what I asked for and love it! Very happy with my purchase and I do recommend it to my friends and family. happy with my purchase and I do recommend it to my friends and family. More

I was insistent on dealing with a female sales person and because the sales people at the other area dealerships in Rockwall were rushing me to make a decision and since I wasn't looking for the most expensi because the sales people at the other area dealerships in Rockwall were rushing me to make a decision and since I wasn't looking for the most expensive vehicle (due to my budget) they didn't seem real interested in dealing with me. I filled out a form online and got a reply from Teresa Toombs and we set an appointment and she assured me she would assist me in any way possible and if I decided against purchasing a Kia that was not a problem. She understood I could only afford so much a month and she wanted me to be happy with the vehicle I purchased be cause it is a big expense and the decision shouldn't be made on a whim. She said she would show me what was available and try to ensure it had all the bells and whistles that I desired at an affordable price. I showed up for the appointment and although they didn't have the red Kia Soul with a sunroof, back up cameral and the flashing speaker lights that my grand daughters thought I really needed to be a "Hipster Nana" she found me one at the Mesquite location and in a short amount of time....it was delivered to the Rockwall Kia and I left there in a vehicle that had all the features I wanted and with a payment I could afford. I traded my vehicle in and while I know I could have received more selling to an individual...I really didn't want the hassle as I was trying to start my life anew after my recent divorce. Everyone that I have dealt with at Rockwall Kia has been extremely friendly, taking extra time to explain how to operate my new vehicle and giving me pointers. The Service Department was wonderful (I cannot remember the service representatives name at this time....he really went the extra mile for me). Erica in Finance was pleasant and knowledgeable but, I must admit Teresa Toombs really is an asset to your dealership family and I feel she deserves "a pat on the back" for taking care of us "Seniors who have been scorned by our exes" and don't want to be pressured by a "hard-nosed sales person" who is just after a commission! Teresa is definately a "good employee putting forth the extra effort to not only leave a positive impression on herself but on your dealership/company as well. You can't ask for much more than that from an employee. I tell everyone that I hear even mentioning that they are thinking pr purchasing a new vehicle to visit Southwest Kia of Rockwall because they actually follow through with their promises and want the customer to be pleased with their purchase. I have been working since I was sixteen years old and have been in all types of positions from line staff to supervisory......and I have to tell you that the one thing I have learned and tried to ensure is that "a happy work environment and a happy employee ensures a productive employee". Treat your employees good and you will in turn get good employees! Southwest Kia must utilize the same theory or you wouldn't have such exemplary staff. Thanks again for such a positive and happy experience and I hope that when I need to have my vehicle serviced and any dealings I have in the future with Southwest Kia will continue to leave such positive results as they have thus far. Sincerely, Janna Trueblood More

I was so pleased with the customer service we recieved with Teresa Toombs last week when she was able to trade my 2013 kia soul for a 2013 optima and meet my financial needs.Teresa is an AWESOME SALES PER with Teresa Toombs last week when she was able to trade my 2013 kia soul for a 2013 optima and meet my financial needs.Teresa is an AWESOME SALES PERSON I will let all my friends who are looking tp purchase a car to go see Teresa before they make a final decision.Teresa is for sure an asset to Southwest Kia of Rockwall.Keep up the GREAT WORK you do . Your#1 in our book!!!! THANKS AGAIN THERESA+RAYMOND More

I had a very good experience when I went to purchase my Volkwagon Jetta. I was a first time buyer & Teresa Toombs assisted me very well. I would highly recommened this dealership to anyone due to the great Volkwagon Jetta. I was a first time buyer & Teresa Toombs assisted me very well. I would highly recommened this dealership to anyone due to the great job Teresa did with helping me understand and feel like I was making a good decision. More

Teresa was very professional and fair. I would go back to her if I needed another new or used automobile. She went out of her way to please. Further, she managed to give me a good price. I would reccomend her if I needed another new or used automobile. She went out of her way to please. Further, she managed to give me a good price. I would reccomend her as a salesperson without reservation and would reccommend Southwest Kia of Rockwall Texas as the top location to buy a car. Call me if you have questions 972-722-4141. More

Sales girls were extremely helpful and friendly and went out of their way to make this the best car buying experience I've ever had!! My credit score is not the best and these people had me approved in a sh out of their way to make this the best car buying experience I've ever had!! My credit score is not the best and these people had me approved in a short amount of time with no money down AND a low interest rate AND payments way lower than expected!! Thanks Teresa and Paula More

I visited the Kia dealership to just look around. I was greeted by Teresa, who was very friendly and not over bearing at all like most dealers. I didn't feel pressured to buy right then and Teresa made it greeted by Teresa, who was very friendly and not over bearing at all like most dealers. I didn't feel pressured to buy right then and Teresa made it a point to answer all my questions and go above and beyond for my needs. She was very helpful. I would recommend using Teresa for all your new car needs! More

My fiancé and I walked into the dealership expecting the worst from some shady car salesman. Teresa was the total opposite, she was polite, friendly and bent over backwards to make sure that we were sa the worst from some shady car salesman. Teresa was the total opposite, she was polite, friendly and bent over backwards to make sure that we were satisfied with our purchases. We both love our new cars and I know that if we need anything, Teresa will be happy to help us again. More

Very helpful group of people. I got the payment I was looking for. Would definitely recommend this dealership to all my friends and my family looking for. Would definitely recommend this dealership to all my friends and my family More

Friendly staff, but I was very disappointed in trade offer. Whoever did the appraisal didn't even include CD player or cruise control which adds $300 to the value according to kbb. I was offered $1000 u offer. Whoever did the appraisal didn't even include CD player or cruise control which adds $300 to the value according to kbb. I was offered $1000 under kbbs lowest trade value. Weren't willing to give me a penny more to make the sale. Also wasn't able to get a good interest rate unless I was willing to sacrifice rebates. I called Crown Kia in Tyler. They offered me 1000 more on my trade sight unseen. They also let me use my bank to finance which is much lower on interest and saves about 21 dollars a month on payments. Why couldn't Southwest be as accommodating? I guess if you have more customers you can afford to wait for the next sucker. More