Southwest Kia of Rockwall - Service Center

Worst service department ever I have been here several times with 2011 Sorrento which now has 88000 miles . Always get a runaround never get anything fixed . But they always are tr I have been here several times with 2011 Sorrento which now has 88000 miles . Always get a runaround never get anything fixed . But they always are trying to sell their over priced service. Been to other Kia dealers Cowboy Kia in Houston is great . Will never go to Rockwall Kia again. More

Worst Service EVER I scheduled maintenance online for 9:30 for factory recall and car making noise. LEESHA greets me and tells me it is idler pulley that needs service. I scheduled maintenance online for 9:30 for factory recall and car making noise. LEESHA greets me and tells me it is idler pulley that needs service. I tell her I can not wait a long time today. She tells me she will get technician right on it. I never heard from her again. John comes and introduces his self at 10:41 and tells me my car is next and will take 1.5hours and codes will be ran at same time. 12:31 John tells me they have just ran code and will be another 1 hr. I tell them I can not wait from the get go, and I have other appointments. I was told not there fault since they didn't schedule service. All of your employees need some customer service communication skills training. I called Kia Central Plano they had part replaced in less than 1.5 hours. Plus when I left Kia Rockwall my car was making a new noise that Plano had to fix as well. I will never step foot in your dealership again. I have referred at least 2 buyers to your dealership. We will all use Kia Central Plano from now on. More

I was so pleased with the customer service we recieved with Teresa Toombs last week when she was able to trade my 2013 kia soul for a 2013 optima and meet my financial needs.Teresa is an AWESOME SALES PER with Teresa Toombs last week when she was able to trade my 2013 kia soul for a 2013 optima and meet my financial needs.Teresa is an AWESOME SALES PERSON I will let all my friends who are looking tp purchase a car to go see Teresa before they make a final decision.Teresa is for sure an asset to Southwest Kia of Rockwall.Keep up the GREAT WORK you do . Your#1 in our book!!!! THANKS AGAIN THERESA+RAYMOND More