Space City Toyota

I purchased a Rav4 from this dealership in 2007 with a typical new-car, high-pressure, low-customer-service experience. Trying to get it serviced at the dealership was a nightmare - hours of waiting each typical new-car, high-pressure, low-customer-service experience. Trying to get it serviced at the dealership was a nightmare - hours of waiting each time. Once after being dropped off at the nearby mall for several hours while awaiting service, I was stranded there with children for over an hour after I phoned in (nobody ever called me) to find that my car was "ready." Upon finally being picked up and returned to the dealership, I was informed that the service I had requested HAD NOT EVEN BEEN PERFORMED because it wasn't yet time for that scheduled maintenance! I was happy to not spend money I didn't need to, but they couldn't have told me that before wasting half my Saturday and dealing with all the frustration and inconvenience? Also, I had purchased the fabric protection and ended up with a stain on the driver's seat I couldn't get out. They made a half-hearted attempt to remove it, then informed me I had to schedule a weekday appointment for that service; rather than lose time from work, I lived with the large unsightly spot for several years. All that being said about the dealership, I really loved my car. I recently returned to see about replacing it with a newer Rav4, and had a terrible experience in sales. The salesman was pushy and obnoxious and kept trying to get me interested in a more expensive vehicle. Toyota has become very proud of their Rav4 despite all the recalls; there was no wiggle room on pricing, plus I was flat-out insulted at the financing and the offer made for my trade-in. They seemed very uninterested in selling us a car, so we obliged them by walking out. I just bought a Mitsubishi from Gillman - it was a night and day difference, and I love my new Outlander, my new service department, and my 100K warranty! Don't waste your time with Tejas. More

Great service, no hassels. Buying a new vehicle can be stressful, they were able to take the stress out of the experience. Sales personnel were very knowledgable and did everything possible to make sure w stressful, they were able to take the stress out of the experience. Sales personnel were very knowledgable and did everything possible to make sure we received the specific vehicle we were looking for. They will be highly recommended. More

I used to visit Tejas Toyota's parts counter when I worked out at the airport in Houston. The parts counter and service departments were open until midnight on weekdays and it was just really convieni worked out at the airport in Houston. The parts counter and service departments were open until midnight on weekdays and it was just really convienient for me to stop by after work at 11 pm for misc parts and the usual oil filter. Any time after 10pm was usually dead in there so there was absolutely no wait time. You walked in the door and were greeted by the part counter man and great service followed. All of the people I dealt with at this dealer were friendly and nice. One of the guys even showed me what dealer cost for the parts was and what price I would pay since I was paying retail. My knowing this information did not change the price for me but was interesting to see. Of course, all dealers mark up wholesale prices 10-20% but I found Tejas to mark up less than other Houston area Toyota dealers. The cashier on duty at night was also friendly and would make small talk with me instead of keeping it all business and cold. I would point anyone to Tejas Toyota for parts. Be sure to go late at night to avoid the crowds and deal with the best people at this dealership. More

I paid for a replacement of transmission pan gasket along with fluid change. After picking up car I notice an oil leak and lhe dealer asked that I return the car. He put it on the lift and said I had an en with fluid change. After picking up car I notice an oil leak and lhe dealer asked that I return the car. He put it on the lift and said I had an engine oil pan gasket leak and wanted to repair it. He pointed out the leak while it was on the lift and at the same time I looked at the transmission pan gasket and noticed it was not even touched. I showed the service advisor and he said OOPS! Sorry we did not do the work and will jump right on it. The service advisor would not give me a receipt of the REDO. More