In January, 2008, we bought a certified used Mercedes at the local Mercedes Benz dealership and in May, 2008, we bought a used Mercedes Benz from Spanos. We love both vehicles. My wife and I decided to share the differences we experienced during the sales and after-sales processes at the two dealerships.
At the local Mercedes dealership, as expected, the salesperson and finance person were very personable, professional, knowledgeable and low pressure throughout the purchase process. We did experience some miscommunication between the salesperson and finance which slightly complicated and delayed the sales process. We always research the market thoroughly and feel we bought the car at fair price. We were entitled to some service work on the car to be done after the sale and discovered that the salesperson’s role had ended and we were required to schedule this work on our own. Overall, we rate our satisfaction with the Mercedes dealership as 4 stars out of a maximum of 5.
At Spanos, we worked with two salespeople (Jeff Wensyel and John Latreille), Joe Winter (finance), and the service department (paint and interior leather repair). Similar to the local Mercedes dealership, each of the Spanos personnel, were very personable, professional, knowledgeable and low pressure throughout the sales and after-sales processes. Schedule conflicts on our part required that we work with two salespeople at different times. The team at Spanos worked seamlessly throughout the entire process. We never needed to explain our situation or requirements as we progressed from sales to finance to service. Each person did what they promised, on schedule. Everything was handled flawlessly during the hand-offs from one function to the next without any effort on our part. The paint and interior repairs were perfect and our total purchase price was well below market.
Overall, we rate our satisfaction with Spanos as 5+ stars! The next time we need a car, we will come to Spanos first.