Sparks Toyota

I picked out my vehicle. Salesperson and I talked and negociated over the phone. Sales person took care of everything. I went and signed the paperwork then picked up my vehicle. The whole process was ver negociated over the phone. Sales person took care of everything. I went and signed the paperwork then picked up my vehicle. The whole process was very easy and stress free. More

From the very first Spark'sToyota has treated us well. We were down from MA looking for property and I had a window problem. It was going to rain and Spark's jeri riged the window right away and to well. We were down from MA looking for property and I had a window problem. It was going to rain and Spark's jeri riged the window right away and told us to come by the next morning at 8:30AM. Within a few minutes of that time they took the car in and repaired it at nearly half the estimated cost. After that they had our loyalty. Recently, a guy speeding on Rte 95 caused an accident and our 1 yr old Prius was dammaged. Spark's Toyota gave us a trade in for a new Prius with out the dammage devaluation and a discounted new Prius of our choice. Service above and beyound is the norm for Spark's Toyota. Our sales representative is exceptional too. The whole experience plus a great car is unmatched period. Sincerely, Jim & Jerilyn Mulhern Little River, Sc 29566 More

I have been a loyal Toyota customer for over 15 years because of sales and service! Cox Toyota in Burlington, NC from I am from originally, was the only dealership out of five that offered me the best de because of sales and service! Cox Toyota in Burlington, NC from I am from originally, was the only dealership out of five that offered me the best deal on a 1998 Corolla. Since then, I have leased two other Toyotas from them and was very undecided about changing dealerships, but I have moved to SC, so they are no longer convenient. On 6/27/13, I contacted Troy Leonard Sales Mgr at Sparks Toyota in Myrtle Beach, SC. I explained that I had a coupon that was expiring in 3 days, currently was leasing a 2011 Camry and needed to make a decision on whether to purchase it or turn it back in for another lease on a 2013 Camry? He kindly looked up my information in the computer and confirmed that I was correct. I proceeded to ask if he could recommend a salesman that I could trust and could I come over after work that afternoon? When I pulled up, there was such a kind gentleman, named John Vilardi that asked if he could help me? I advised I was there to see Troy Leonard and he kindly let Troy know I was there! Troy advised me that John could help and he did so! We looked over almost all of the Camry's on their lot, within my budget. Together, he and Troy figured out what would best fit my budget and also called SETF to see if I was eligible for a cheaper rate? Troy contacted me the next morning to let me know that I could receive a cheaper rate, while John was at an appointment! Now, I am the proud owner of a brand new 2013 Camry and loving it, thanks to both of those kind men!!! Thank you guys! More

I am so excited to have met you all and to have gotten my car from you~ Anthony was very helpful especially when I was uncertain of which car I wanted at first. He was so patient, but he wanted my complete s car from you~ Anthony was very helpful especially when I was uncertain of which car I wanted at first. He was so patient, but he wanted my complete satisfaction and it showed. Being in Sales myself I know a great salesman when I see it. Thanks so much for all that you did. It sure was a pleasure to work with you and when I get ready to buy my NEW Camry or Avalon I will let you know. Have a great year and Anthony I hopefully will see you soon to help you with your Home purchase! Keep doing what you do! God bless you all. More

Couldn't have asked for a better product or exceptional customer service! My wife and I Enjoyed working with your dealership and would definitely recommend. exceptional customer service! My wife and I Enjoyed working with your dealership and would definitely recommend. More

It was a very pleasant experience. The salesperson was wonderful to work with, she found me the car I wanted, at the price I needed it to be and a very low interest rate. She explained everything regardi wonderful to work with, she found me the car I wanted, at the price I needed it to be and a very low interest rate. She explained everything regarding how things worked and where they were located on car. She even took the time to connect my cell phone to bluetooth. Dealing with the finance department, his name was Zachary, he was very pleasant and explained everything to me very carefully. I would definitely purchase another vehicle from Sparks Toyota. More

Broke my telescopic steering wheel on my LX470... Had a starter problem and was charged $467 and when I picked it up the steering column was stuck and motor was making an awful noise. I got lip service and starter problem and was charged $467 and when I picked it up the steering column was stuck and motor was making an awful noise. I got lip service and the run around the next day. Poor service More

AC is not cooling. Was told they would have to run a dye leak test. Took two hours and was told i had freon pressure. So, was charged for a $130.00 test that should not have happened if they checked the f leak test. Took two hours and was told i had freon pressure. So, was charged for a $130.00 test that should not have happened if they checked the freon pressure to begin with as they should have. I asked Donna two questions while waiting for this unneeded test and she was rude and kept on doing what paperwork versus looking at me. I asked about recall checks, answered rudely too and about loaner cars, and was again not looked at but told they have none and that none of their one hour rental cars were available. I was told that they could drive me to the "mall" so i could "shop" while waiting for this unneeded test to happen. After two hours, it then took them 30 minutes to determine it was a seized compressor, then they had no parts to fix it brand or aftermarket. Then, it took another 30 minutes to get the keys to the car. Called our former Texas dealership and was told the pressure test should have been first not the two hour unnecessary dye leak test. No out $198 for nothing. Do not even trust their diagnosis. Will go to a service center that can be trusted to not do testing and overcharge when not needed. More

I took my Toyota corolla for an appointent. I had called the day before and gave my VIN number to verify that my warranty issues were covered. It is a thirty five minute drive for me to the dealership. Donn the day before and gave my VIN number to verify that my warranty issues were covered. It is a thirty five minute drive for me to the dealership. Donna never returned my call to verify. When I dropped the car off (at 34,600 miles of a 36,000/ 3 year warranty) they said they would call me in an hour. When they called they told me that nothing would be warranty covered and wanted to charge me $329 for minor issues that shouldn't have been more than $150. They said that though I hadn't exceeded the mileage, it was past the time limit of the warranty. I feel wasted both our time and theirs by not doing their homework with the VIN the day prior and returning my request message. There is a part of me that is wondering if they hoped to get me in there and hope I would simply cave and pay the outrageous price. Either way I learned a little about them. First, I don't feel they are trustworthy. I also do not feel they are affordable or fair priced. There appears to be a few too many of these bad Sparks service department stories out there. It was my first and last taste of Sparks Toyota. More

Car driver window had to be replaced since it had been shattered. Disappointed that glass shards were left in seat. Had to ask that it be cleaned up. shattered. Disappointed that glass shards were left in seat. Had to ask that it be cleaned up. More