Spikes Ford

I have dealt with such an unprofessional dealership service department in my life. My cousin took my truck in to get warranty work done to my AC as it was not blowing cold air or strong either. I recei service department in my life. My cousin took my truck in to get warranty work done to my AC as it was not blowing cold air or strong either. I received a phone call on 07/17/24 at 6 PM from Ruben my service advisor. He explained to me that I had to authorize 2 labor hours ($360) so the technician can tear apart my front end and see if there is any damage or a leak. I told him that my truck was still well under the warranty and I didn't understand why I had to pay for them to look at it. Ruben said that was how they handled things at this location. I told him I would not authorize it, but still wanted my truck looked at. Ruben said that since I was not going to pay that I could come pick up my truck as they would not be looking at it anymore. I told him I would have someone there in the morning to get it. My cousin was there first thing in the morning (7:30 AM) to pick it up and take it to a different dealer. Ruben told my cousin the technician had my keys and would be in around 8 AM. I was severely disturbed knowing that the technician had sole possession of my keys and were not given back to the service advisors to be put in a central location as other dealers commonly practice. The technician finally arrived and handed Ruben my keys and made sure to tell him to be sure and charge the diagnostic fee ($160). My cousin told Ruben he would not be paying as they did not do anything and it was warranty work from the beginning. Ruben told him he would not be releasing my truck without payment. Ruben said he would waive the fee this time, but said they would be xxxxxxx all the freon out of my system, as they performed a dye test to check for leaks and wanted their freon back as we would not be paying. They made my cousin wait over an hour while they performed this action. I have never heard of this being done anywhere. I hope nothing is damaged from them draining my freon out of my system. I asked to speak to a manager and did not hear from one. I received a phone call from senior advisor Elizabeth instead. I appreciate her reaching out, but am extremely disappointed a manager could not take the time to return a call. I than called back to speak to the General Manager and was told they were not available at the moment, but would return my call by end of day. I am writing this at end of day and never received a phone. I find it disturbing that no one in management seems to want to rectify the situation or offer an explanation to these shady practices. My cousin sent me a picture of my truck in their lot before he left showing my truck full of grass clippings. I expect my truck to be in good hands when at a dealership, I did not expect blatant carelessness of any ones vehicle. More

Excellent people, Excellent service, very professional, attention to detail, courteous, friendly, prompt and always kept me informed attention to detail, courteous, friendly, prompt and always kept me informed More

Service adviser Judy was very good. Service was very good and performed in a timely fashion. Service was very good and performed in a timely fashion. More

I have used Spike's Ford as my dealership for new cars, maintenance, and repairs for over 30 years. They care about you and are always willing with their customers. The QuickLane at Spike's gets you in and maintenance, and repairs for over 30 years. They care about you and are always willing with their customers. The QuickLane at Spike's gets you in and out fast, and if they can't because they are busy, they will send a Lyft to take you where you need to go. More

I recently visited Spikes Ford for a routine service appointment, and I must say, it was a pleasantly surprising experience. From scheduling the appointment to driving off the lot, every aspect of their appointment, and I must say, it was a pleasantly surprising experience. From scheduling the appointment to driving off the lot, every aspect of their service was exemplary. Firstly, booking the appointment was straightforward. Their online system allowed me to choose a convenient time slot, and I received a confirmation promptly. On the day of the appointment, I was greeted warmly upon arrival. The service advisor, John, was courteous and attentive right from the start. He listened carefully to my concerns and ensured that all necessary details were noted down accurately. The waiting area was comfortable and clean, with complimentary coffee and Wi-Fi available. Despite being a busy morning, the service team efficiently managed the workflow, keeping me informed of the progress of my vehicle. The service itself was completed within the estimated time frame, which was a pleasant surprise considering some past experiences at other dealerships. They performed a thorough inspection as requested and even washed my car before returning it to me. John explained everything clearly when I picked up my vehicle, including recommendations for future maintenance without any pressure. Overall, my experience at Spikes Ford was excellent. The professionalism of their staff and the efficiency of their service operations were truly commendable. I left feeling confident that my car had been well taken care of, and I would not hesitate to recommend Spikes Ford to anyone looking for reliable and customer-focused automotive service. If you're in need of service for your Ford vehicle, I highly recommend giving Spikes Ford a try. They've certainly won my trust and future business with their outstanding service. More

Fast easy and great service i got what i was looking for and great deal and great deal More

Just want to say Daniel in the service department really knows how to do customer service, he is the reason I return to Spikes for my vehicle services because he knows how to take care of his customers. knows how to do customer service, he is the reason I return to Spikes for my vehicle services because he knows how to take care of his customers. More

Service was world class! The team was customer focused making my experience one of the best ones I’ve had in a long time. Amazing job Spikes Ford service team! The team was customer focused making my experience one of the best ones I’ve had in a long time. Amazing job Spikes Ford service team! More

Love the variety of vehicles to pick from new or used. Also sales person very friendly and helpful Also sales person very friendly and helpful More

We were very pleased with the service received during our recent visit for an oil change. It was good to see how well attended we were. recent visit for an oil change. It was good to see how well attended we were. More