Spikes Ford

My wife and I bought our 5th vehicle yesterday from Spike's Ford. We have been trading with Spike's Ford since 1995. In addition to purchasing vehicles, Spike's is the only place we go to get our vehic Spike's Ford. We have been trading with Spike's Ford since 1995. In addition to purchasing vehicles, Spike's is the only place we go to get our vehicles serviced. We love how every other oil change is free with our new car purchases and lifetime free car washes too! The experience yesterday was very smooth. We went in knowing which vehicles we were interested in. Spike's Ford website has their inventory online so we could browse our options from the comfort of our home. I printed out the window stickers from the vehicles I was interested in and brought them in and they pulled the vehicles up and had them ready for my inspection. We were initially greeted by Jorge Duran, the Sales Manager and he assigned us to Eric Carrizales for our purchase. You can save yourself some time by asking them to give you the value on your trade-in upfront before doing anything else; looking at the cars, doing a test drive, etc,, They can be evaluating your trade-in while you are making your selection, test driving and getting your deal done. Eric, our Sales Rep, was very helpful; he was friendly, courteous and professional. He was very knowledgeable about how all the vehicle systems worked. He helped us get our technology on the car programmed and got us on the road very fast. The Finance Manager was Noe De Leon. In addition to filing all the closing paperwork, the finance manager is commissioned just like the car salesmen. They make money on backend products like extended warranties, gap insurance and such. Noe did a great job in suggesting some helpful backend products to suit our needs, but we could not afford the extra plans just yet, so we declined. He was respectful of our decision not to purchase these products and we really appreciated that. Noe was very transparent about the paperwork; explaining each document that we signed and answering any questions we had along the way. The Make Ready department did a great job in getting the car ready, topping off the tank and getting it spotless for when we drove it off. Our total time there from start to finish was approximately 3 hours and 30 minutes. Buying a car was a fun experience with Spike's Ford! More

it was a great experience , Eric Carisales Mission Texas Spikes was so nice and had all the answers to my questions and concerns. Even after i left, he was still contacting me to see if i was doing okay wi Spikes was so nice and had all the answers to my questions and concerns. Even after i left, he was still contacting me to see if i was doing okay with my vehicle, told him i loved my vehicle, has all the things i needed and wanted, my vehicle is beautiful, all my family liked what i had chosen More

We were kept informed of the status of the service being completed on the vehicle. The service was completed in the time that was specified. completed on the vehicle. The service was completed in the time that was specified. More

Had the truck in for a air noise on the passenger side they fix that but nobody saw the door sensor on needed the truck one more day should have been caught that same day at the body shop plus I brought t they fix that but nobody saw the door sensor on needed the truck one more day should have been caught that same day at the body shop plus I brought the truck in with a full tank of gas and when I got it back it only had a half a tank of gas More

Great Service, service rep Amanda was very professional and friendly. She was very knowledgeable and explained all the service being performed on my vehicle in detail. and friendly. She was very knowledgeable and explained all the service being performed on my vehicle in detail. More

We’ve dealt with Michael Ramirez for years & he always go over & beyond for us. Amazing customer service, he made it quick & easy. In love with our new 2021 Limited Expedition! over & beyond for us. Amazing customer service, he made it quick & easy. In love with our new 2021 Limited Expedition! More

Originally, my mom and I went to Spikes Ford to see if she qualified for a new vehicle on her own. She didn't. Not without me. My mom wanted a vehicle for herself that was spacious and a bright blue color she qualified for a new vehicle on her own. She didn't. Not without me. My mom wanted a vehicle for herself that was spacious and a bright blue color. Once I did get approved along with my mom, the buying process was extremely easy. We walked out with a relatively low monthly payment on a great vehicle (thanks to Robert), an app on our phones to turn the car on and off (thanks to Cody) and a platinum goodies package that came with he car for as long as we have it (thanks to Noe). The staff was both professional and friendly and I'll recommend them to my brother when it's his turn to buy a vehicle. More

Since the moment I arrived at spikes motors the friendliness was great everybody asking can I help you can I help you but I was already helped wonderful service the best ever. friendliness was great everybody asking can I help you can I help you but I was already helped wonderful service the best ever. More

It was pretty routine, I dropped the car off around 2 PM and picked it up late in the afternoon; couldn't be better. Amanda Ochoa, Service Advisor took care of every-thing for me. and picked it up late in the afternoon; couldn't be better. Amanda Ochoa, Service Advisor took care of every-thing for me. More

VERY knowledgeable sales man and quality vehicles Would like to buy maybe a couple of more vehicle in the near future Very happy with your service like to buy maybe a couple of more vehicle in the near future Very happy with your service More