Spirit Ford

My F150 Diagnosing the problem with my truck and getting it repaired all in the same day. To me that is great service. And my service advisor sent me a tex Diagnosing the problem with my truck and getting it repaired all in the same day. To me that is great service. And my service advisor sent me a text message letting me know what the problem was with my truck. More

Terrible Service I purchased a new car at Spirit Ford and had a really good experience with Kyle in sales. I received regular emails regarding service on my vehicle an I purchased a new car at Spirit Ford and had a really good experience with Kyle in sales. I received regular emails regarding service on my vehicle and when I was really close to my first oil change, I clicked on the link in the email and scheduled service for the next week. When I arrived, I was turned away!! They did not have my appointment because their online scheduling doesn’t work (how would a customet know this?) I left and when I told my spouse what had happened, he called the manager and we were told we could come back.. More

Found and fixed my truck issue quickly. Took my 2018 F-150 in for service for a bearing noise issue in the front end. The service people listened to my description of the problem, found the Took my 2018 F-150 in for service for a bearing noise issue in the front end. The service people listened to my description of the problem, found the problem and repaired my truck back to original condition in no time at all. Thank You! More

Excellent Very friendly staff! Worked very quickly to get my vehicle fixed! From phone conversations to in person the staff was so respectful and nice! Will def Very friendly staff! Worked very quickly to get my vehicle fixed! From phone conversations to in person the staff was so respectful and nice! Will definitely be bringing my vehicle back when it needs future service More

Scummmmmmmmmmmmmmmmmmmmmmm. Bags brock did not pull his con off so he ran my credit through multiple times to lower my credit score from a 586 to a520 tyey are total piles of cra brock did not pull his con off so he ran my credit through multiple times to lower my credit score from a 586 to a520 tyey are total piles of crap! More

Escort 1997 Richard Watkins’s, had all of the aper work ready to be signed, there were two sets of keys, the car was extremely clean and had gas. Yes I would r Richard Watkins’s, had all of the aper work ready to be signed, there were two sets of keys, the car was extremely clean and had gas. Yes I would recommend this dealer to all my friends. Sincerely, Amy Korte William Born More

Awesome dealership Great experience from start to finish. This is how leasing or buying a vehicle should be. My spouse and I were treated like valued customers and our s Great experience from start to finish. This is how leasing or buying a vehicle should be. My spouse and I were treated like valued customers and our salesman, Tony Krevs was polite, professional, and helped us pick the new truck we wanted and did not pressure us in anyway to buy or lease something we didn't want. We have another lease coming up in 10-12 months and will be heading back to Spirit Ford. Thanks for making this a pleasant experience as it should be. Love my new Ford F-150 More

Customer non grata Scheduled air bag replacement due to recall. Arrived on time per dealership instruction. Told no part available. Asked why I wasn't notified before ha Scheduled air bag replacement due to recall. Arrived on time per dealership instruction. Told no part available. Asked why I wasn't notified before hand. No response given. Asked for a loaner due to Ford issuing a do not drive order. Told no loaner car available. When asked for an explanation was told, "We don't work for Ford". Came home and called Ford Customer Service. Their follow up with the dealer's service manager revealed they had 5 parts on hand but they were being reserved for other customers. They also informed Ford Customer Service that they (customer service) do not work for Ford. Customer Service not believing what they heard escalated the complaint to Ford upper management. Lesson learned~If you want a new Ford it's in your best interest to find a dealer that works for, or at least with Ford Motor Company. More

Avoid! Worst dealership in the state of Michigan, avoid at all costs. they take advantage of disabled veterans and laugh in their faces. worst experience eve Worst dealership in the state of Michigan, avoid at all costs. they take advantage of disabled veterans and laugh in their faces. worst experience ever. More

Fast talking inventory pushers. My wife was in the market for a used 4x4 truck.for winter driving. She said she did not want the colors white or black. The first thing they try to My wife was in the market for a used 4x4 truck.for winter driving. She said she did not want the colors white or black. The first thing they try to sell her is a white RWD! Oh yeah, your approved, let's start the paperwork, hurry, hurry! I arrived just in time to tell her not to rush it. We came home and looked up the VIN. It came up on their website as RWD, even though they tried to convince her it was a 4x4. I had the feeling they were trying to take advantage of her just to move their inventory. More