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Spitzer Buick GMC Parma
Parma, OH
1,285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,286 reviews
August 29, 2025
I took my 2020 Silverado to get fixed; I was having the ESC alert comer on, I would lose power steering and then all power together. This happened as I was driving. The mechanic Dominin Difino advised he ESC alert comer on, I would lose power steering and then all power together. This happened as I was driving. The mechanic Dominin Difino advised he replaced my fuel pump, and this would correct all issues 847). I the very next day again I was driving the the exact same issues occurred. I had to flatbed tow my truck back to the dealership. The next day, the manager texted me and said it was an electrical issue and i now owed $33. I went to the dealer to pick my truck up, the manager of course was not there (apparently, he leaves early on Fridays I was advised). I spoke with I believe the assistant to the manager. She was not helpful at all, I said I brought this truck in the first time, and it wasn't fixed, she advised " well he fixed it now" and ate the $33. I showed her the papers where all the code the mechanic ran, 3 of which pointed directly to the electrical, not the fuel pump, the assistant advised " well we hook up the machine, and only fix what GM says to fix ", I asked didn't the mechanic look at my truck? Her reply was " the fuel pump is in the back, and the electrical is in the front". I would never recommend this dealership to anyone for anything. More
by JDICORPO45
Employees Worked With
August 29, 2025
Rude, unprofessional. I was charged $847 for something that really didn't need to be replaced only to bring my truck back the next day for the same thing the mechanic swor I was charged $847 for something that really didn't need to be replaced only to bring my truck back the next day for the same thing the mechanic swore he fixed. I had my truck glad beaded to the dealership . And all I got was from the representative was ' well, we fixed it now' More
by JDICORPO45
Verified CustomerEmployees Worked With
The assistant to the manager of the service shop. The manager never returned any calls
August 28, 2025
I pulled into the service area for an appointment and was very confused on what I was supposed to do. Someone told me to pull up and then they left. They offered no help or instructions on next steps. So I very confused on what I was supposed to do. Someone told me to pull up and then they left. They offered no help or instructions on next steps. So I didn’t know if they were going to check the car in or if I was supposed to get out of the car and go inside. I sat there for almost 10 minutes and decided to just get out of my car and ask someone what I was supposed to do. More
by bstreet
Employees Worked With
Don’t know
August 28, 2025
Everyone is great courteous. Great personality. Think that you know everything that's going on. Each time you are there. Great personality. Think that you know everything that's going on. Each time you are there. More
by DCOTTON224
August 28, 2025
Very friendly people. Sincerely wanted to make us happy. Especially, Tom “Squid” and Susie. Highly recommend the dealership. Sincerely wanted to make us happy. Especially, Tom “Squid” and Susie. Highly recommend the dealership. More
by ALASKANUT13
Employees Worked With
Susie in Financing, Tom Reppucci
August 28, 2025
My engine light was on. .didn't know what it was brought in..checked it..made appt..part ca.e I. Way Got it do n e .didn't know what it was brought in..checked it..made appt..part ca.e I. Way Got it do n e More
by MCMERR99
August 27, 2025
Did great job on helping with my purchase helpfull with telling me what I needed to do telling me what I needed to do More
by WILBURADAMS59
Employees Worked With
August 26, 2025
1st visit was for tire repair…That same tire needs service again. 2nd visit 4 of 6 speakers out, 3 weeks later I am still waiting on speaker replacements. No updates from the service center. I’m start service again. 2nd visit 4 of 6 speakers out, 3 weeks later I am still waiting on speaker replacements. No updates from the service center. I’m starting to believe Envista purchase was not a good idea. More
by SCA0374@gmail.com
Employees Worked With
