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Spitzer Buick GMC Parma
Parma, OH
1,263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,263 reviews
July 17, 2025
I bought a 2016 Ford Flex in February from here, came back 3 days later due to the back end making a really bad noise. I was told by the sales associate that sold me the car that the manager said since i back 3 days later due to the back end making a really bad noise. I was told by the sales associate that sold me the car that the manager said since it was sold as is that there was nothing they could do for me, here it is 5 months later noise is still bad, rear back up camera stopped working, my a/c switches back to heat by itself ,carfax showed there was no accidents. My hood was painted and is not aligned properly, the rear end was also hit, tailgate is off, bumber and rear quarter panel has slight paint peeling and the roof has been painted found fish eye in the paint. There is no way the dealership wasn't aware it was involved in an accident. Sales person was good manager not so much. Definitely wouldn't recommend purchasing a used vehicle from here and if you do look over the car very good. Andrew S. Business Owner Jul 22, 2025 Hi Edwin, we're sorry to hear about your experience and understand how disappointing this must have been. We always aim to provide clear communication and a confident purchase experience for every customer. Thank you for sharing your feedback—it's important to us. We'd appreciate the chance to look into this further. If you're open to it, please send us a direct message with your contact information so a team member can connect with you directly. After my review on Yelp I recieved this message and replied to, never got a response back Today is 8/3/2025. I replied with my number and info on this as requested and still have not recieved any reply back. I took my vehicle to a shop to have it looked over and they stated that in fact this vehicle was in fact in an accident hit from the front and back hence why I'm having the issues. Accordingto the carfax the dealership a pre-delivery inspection. More
by portab28
Employees Worked With
Rolanda Sargent
July 17, 2025
I wasn't going to review, but since they sent me an e-mail to review....I had my tires rotated at Spitzer GMC Parma a few days ago, and immediately after, I noticed the steering wheel and car started v e-mail to review....I had my tires rotated at Spitzer GMC Parma a few days ago, and immediately after, I noticed the steering wheel and car started vibrating at higher speeds—something that never happened before the service. I called to have it checked out, thinking they’d stand behind their work, but instead they told me it would be $193 just to diagnose the issue. Really disappointing that I now have a new problem after a basic service and they’re unwilling to take responsibility without charging an unreasonable fee. They are definitely not relationship-based at this dealership. More
by MTey56
Employees Worked With
Not sure who...but it was in the service dept.
Verified CustomerJuly 16, 2025
Keep up the good job Staff member really good very friendly Hope I see you next day or other month for oil change and products. Thank you and keep up the good job friendly Hope I see you next day or other month for oil change and products. Thank you and keep up the good job More
by manuelrod753
Employees Worked With
Taylor keep up the good job 100%., Tayler Wenmoth
July 15, 2025
Great people . Great work .Tayler was extremely helpful..would definitely recommend to family and friends Great work .Tayler was extremely helpful..would definitely recommend to family and friends More
by Melissawen01
July 14, 2025
The service department did not fix the problem, were disrespectful and did not try to help disrespectful and did not try to help More
by Jamesjhaas
July 13, 2025
Friendly, approachable staff and a no-hassle experience from start to finish. Highly recommended, no regret. from start to finish. Highly recommended, no regret. More
by josh.a.vanness
July 13, 2025
Service was quick and everything was explained thoroughly to me . I was able to use my gmc points as well to me . I was able to use my gmc points as well More
by vazquez91082
July 13, 2025
Just want your money. Refused to reprogram my smart charging system on my car after replacing my alternator. Said GM didnt require it. My car did not run properly until I Refused to reprogram my smart charging system on my car after replacing my alternator. Said GM didnt require it. My car did not run properly until I had it reprogrammed. Also used my warranty to replace my alternator and still cost me $500 when my deductible is $100. They double the cost if not more by anything you have done. I can get better repairs, prices and customer service at non dealerships. If your car has a smart charging system, it should be reprogrammed anytime you have work done to your electrical system. They say no but everyone else says yes. You should only go here if you have money and time to deal with their xx. Service manager didn't even return my call. 0 stars is what I give them. More
by amber9132006
