Spitzer Buick GMC Parma - Service Center

Probably will never go back. Overpriced and unprofessional.. You would have been better off, not prodding me to continue. To give a review Overpriced and unprofessional.. You would have been better off, not prodding me to continue. To give a review More

I was spoken to very rudely by Tayler. When I tried to explain that what she was telling me was different than what I was previously told, she became dismissive and “huffed and puffed/sig When I tried to explain that what she was telling me was different than what I was previously told, she became dismissive and “huffed and puffed/sighed audibly over the phone. When I said I would just come pick up my car instead of spending $800 on what I was originally told would be $180, she said “Fine” and hung up on me. Thankfully, I reached out to Brett Leek who stepped in to advocate for me and called a service director. I became further disappointed to find out that when I was told about the sensors needing replaced when I was there in March there was a warranty in place that would have covered it, but no one told me that. Now, when I decided to get it fixed, the warranty had expired. Ugh! Then when I came to pay to find there was a charge for using my credit card, I became further frustrated. The whole world went to contactless payment in 2020 so no one has cash or checks anymore. Seems your new owners just want to bilk their customers anyway they can instead of taking care of their customers. More

Friendly, efficient, did not feel pressured, clean, great coffee, everyone I interacted with was very pleasant coffee, everyone I interacted with was very pleasant More

You had a nice waiting room. Also, everyone was nice and the service was fast. Also, everyone was nice and the service was fast. More

Very helpful on short notice. Was traveling from out of town and they got me going without disruption. Was traveling from out of town and they got me going without disruption. More

Had a wiper blade changed. Took maybe 15 mins total. They washed my car and evidently it was covered under warranty so that made it that much better! Took maybe 15 mins total. They washed my car and evidently it was covered under warranty so that made it that much better! More

Friendly service. They made me feel appreciated. They also provided me a detailed report of the service they performed. They made me feel appreciated. They also provided me a detailed report of the service they performed. More

Friendly and helpful staff- even though we did not buy the vehicle there. Unfortunately recall issues have no remedy at this time. the vehicle there. Unfortunately recall issues have no remedy at this time. More

Everyone was so pleasant and aficiant nice staff waiting time was amazing , thank you spitzer time was amazing , thank you spitzer More