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Spitzer Buick GMC Parma - Service Center
Parma, OH
303 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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304 Reviews of Spitzer Buick GMC Parma - Service Center
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May 02, 2024
FANTASTIC! The service team was awesome! Especially Tim, he has awesome customer service skills.. I will definitely recommend this dealership 😊 The service team was awesome! Especially Tim, he has awesome customer service skills.. I will definitely recommend this dealership 😊 More
by COOKIEBAKERTHE1
Verified Customer
Helpful May 01, 2024
Always the best customer service I’m new to the GMC vehicles Travis and he’s tech personal makes sure the we as a customers get treated the right way They go the extra mile to make sure the your ve vehicles Travis and he’s tech personal makes sure the we as a customers get treated the right way They go the extra mile to make sure the your vehicle it’s safe to drive and have the maintenance done the right way once . More
by angel pinto
Employees Worked With
May 01, 2024
Friendly and gets the job done. I appreciate the reminders to schedule an appointment for my oil changes. I appreciate the reminders to schedule an appointment for my oil changes. More
by DPROST1
Employees Worked With
April 28, 2024
fast and friendly customers service on time. quick service and fast . they call you to remember the appointment. quick service and fast . they call you to remember the appointment. More
by alex
April 27, 2024
I am very pleased with the purchase. The whole process was filled with information and at the same time fast and without pressure, which made me feel comfortable. Thank you. The whole process was filled with information and at the same time fast and without pressure, which made me feel comfortable. Thank you. More
by RICHO3162
Employees Worked With
April 26, 2024
Excellent service very professional and friendly personnel. Prompt on wait . Very nice coffee machine and love my chocolate candy personnel. Prompt on wait . Very nice coffee machine and love my chocolate candy More
by AKAYE60
Employees Worked With
April 23, 2024
I called to have an appointment for warranty work. I told them what work I needed done and that it should be under warranty. They made my appointment and I dropped off my truck. I then got a call from I told them what work I needed done and that it should be under warranty. They made my appointment and I dropped off my truck. I then got a call from the service tech Dominic who was actually great to talk with. He informed me that unfortunately it’s not covered under my warranty. So I called the warranty company to fight with them. Even though when I bought the warranty I was told it’s covered of course I didn’t read the fine print to know that truck shocks aren’t covered. So this was all a waste of time. To top it off when I went to pick up my truck they tried to charge me for labor and a disposal fee. When I asked what the charge was for the lady had to get the service manager. Who made it seem like he did me this huge favor by waiving the “fee” when I would have never been there had I’d been told it wasn’t covered. My family has been shopping with Axelrod for years and bought many vehicles from them. It’s clear that Spitzer is a whole different company and doesn’t care about their customers so I will be finding a new GMC dealership for my next truck. More
by CHARLES WITTAL III
Employees Worked With
Other Employees :
Service manager but not sure his name and cashier at the service desk
