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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
816 Reviews

816 Reviews of Spitzer Buick GMC Parma - Service Center

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April 07, 2025

Love this dealership I have bought all my cars since 1992 from this dealership that used to be Axlerod and is now Spitzer. Love The staff!! More

by PGCRETU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Spitzer Buick GMC Parma responded

Thank you for you amazing review! It is an honor to have your confidence and loyalty, and we are overjoyed that our team consistently takes exceptional care of you. Please do not hesitate to give us a call if we may ever be of further assistance to you.

April 06, 2025

Great mechanical and customer service. Professional atmosphere and comfortable waiting area. Love my Buick Encore GX. More

by kkwuest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your excellent review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team provided you with 5-star service. It is our pleasure to serve you and your Buick's needs in any way possible. Take care!

April 06, 2025

I had trouble with my truck - so I had nothing scheduled - but they got it in - then even picked me up from work the next day for a ride to pick up my truck . More

by John Kleinhenz
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

John, Thank you for your wonderful review! We are glad that our team got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

April 04, 2025

Dealer removed antenna. Never reinstalled. Noticed it shoved in between my seats the next day. Check engine light came on when I got home. Luckily went off after 3 key More

by kara.hissom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Spitzer Buick GMC Parma responded

Kara, We appreciate you taking the time to reach out to us in regard to you missing your antenna and never being reinstalled as well as your check engine light being on. We understand your concerns and would like to speak to you more on this matter, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

April 04, 2025

Taylor in service was very pleasant and professional. Was very good customer service And the driver was awesome very pleasant who gave me a ride home and then later picked me up to get my car More

by DLKINZ21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver not sure of her name
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We strive for 100% customer satisfaction, and we are glad that Tayler took exceptional care of you. We hope that you continue to choose us for all of your future automotive needs!

April 03, 2025

The people were very friendly and helpful. The place was very clean. I was satisfied. More

by DAP71859
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your kind review! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 01, 2025

Gave a one star rating due to service department not helping find the issue the first time. I paid a diagnostics fee and for my vehicle to get repaired. Then after a day vehicle has the same issue and I More

by papolo-20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Buchner
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Apr 03, 2025 -

Spitzer Buick GMC Parma responded

Papolo, We appreciate you taking the time to write this honest review. We are very sorry to hear that your service experience wasn't taken care of the first time which the issue continued. We would like to speak to you on this matter to see what we could do for you, please give us a call at our dealership and ask for the Service Manager; we would love to help you.

April 01, 2025

Very quick and excellent service. I will be coming back again. They even wash your car :) More

by ivie777ic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your kind review! We are so glad that our team provided you with quick and efficient service and we look forward to continue providing you with the same 5-star service in your visits to come. Safe travels!

April 01, 2025

I just love coming to the Dealership! Brett Leak is a wonderful person to work with for several years. He is the reason why I keep coming back More

by ANITACALDWELL62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your positive review! We are honored by your continued business over the years, and we are so glad that Brett consistently takes exceptional care of you. He will be delighted to know how confident you are in his efforts. Wishing you the safest of travels until we meet again!

April 01, 2025

Factual on process for warranty and understanding Quickly resolved the issue with the babmax Babymax More

by bjvidmar88
Recommend Dealer
Yes
Employees Worked With
Kelly and Taylor
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating! We are glad that our team got your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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