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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
779 Reviews

779 Reviews of Spitzer Buick GMC Parma - Service Center

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March 01, 2025

I bought my car here at Spitzer GMC then Alexrold with McCoy. Great experience! Bow, I go back for maintenance, got great help from Dominic Difino, who explained the oil change and status of my car. More

by HelgaZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Mar 03, 2025 -

Spitzer Buick GMC Parma responded

Helga, Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Spitzer Buick GMC Parma strives to offer our customers exceptional service both before and after the sale, so it isn't a surprise that Alexrold and Dominic were able to assist you!

March 01, 2025

Sorry. .. I had no direct contact or any personal experience with your dealership. Spitzer Kia brought my new car to your location for a special service. More

by rush2xlnc
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to write this wonderful review. We are delighted to hear that our service team was able to assist you from the start to end. If there is anything else we can do for you, please contact our dealership and ask for the Service Manager. We would love to help!

February 28, 2025

Service was fine on my recent oil change. Waited at the dealership while the work was done. More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to rate our dealership. We are glad that our team got your automotive needs taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

February 26, 2025

Last appointment I waited 3 hours and 15 minutes and nothing was accomplished. They were unable to install and program 4 new tire sensors. No follow up to reschedule or rectify More

by LBKULICK226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and patience. We are very sorry for the inconvenience. We would like to speak to you more on this matter. Please give me a call at 216-661-506 ext 183. I would be glad to help! Thank you, Richard Lohn Service Manager Spitzer Buick GMC Parma

February 26, 2025

I was told that my vehicle was serviced when I bought it. I was lied to straight to my face. I happen to work on cars as a side job, so I was checking the info on the cluster and it said oil was at 19% so I More

by DEMJON1126
Recommend Dealer
No
Employees Worked With
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager 1 star. Lucky she got that
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Feb 26, 2025 -

Spitzer Buick GMC Parma responded

We want to express our apologies by saying that our priority is always have our customers come first in a timely manner but also take care of your needs accordingly. We want to do things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Thank you for your time and understanding.

February 26, 2025

High quality work you would expect from a car dealership for the cost but if you want things done to spec and solid - go here. More

by Atreyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us! We are so glad that our team provided you with 5-star service and we are honored to know how confident you are in our efforts. We hope that you continue to choose us for all of your future automotive needs.

February 26, 2025

Drop off was perfect and everything got went perfect and according to plan and I will definitely go back when needed more done More

by lukeletterle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs efficiently taken care of. Wishing you the safest of travels until we meet again!

February 26, 2025

Kelly my service rep is very good and makes sure I understand everything. Also the loaner was very clean More

by JoeThompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
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Feb 27, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your positive review, Joe! Providing thorough and efficient service is so important to us, and we are glad that Kelly's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

February 25, 2025

EXTRADINARY CUSTOMER SERVICE NEVER HAPPENS ACCIDENTALLY. TAYLER WENMOTH & STAFF AT SPITZER BUICK PARMA HAVE CREATED A CULTURE THAT IS SERIOUS ABOUT PUTTING THE CUSTOMER FIRST. THEY PUT ME FIRST. I DEFINITE More

by Lovejoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We strive for 100% customer satisfaction, and we are glad that Tayler and the team took exceptional care of you. We look forward to continue serving you and your automotive needs with the same 5-star service in your visits to come!

February 23, 2025

Butch did a great job on my truck, the video text is a nice touch. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Feb 24, 2025 -

Spitzer Buick GMC Parma responded

Ken, Thank you for taking the time to leave us this positive review! We are glad that our team got your automotive needs taken care of- thoroughly and efficiently. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

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