Spitzer Buick GMC Parma - Service Center

I was told the oil change would take about an hour and that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t ev that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t even been speaking with, suddenly interjected with a condescending attitude, saying, “We’re short staffed, we’re doing the best we can!” There was no apology or acknowledgment of the delay—just unnecessary attitude that escalated the situation and added to the frustration. I understand things get busy, but a little basic customer service would have gone a long way. Thankfully, the service manager was professional and apologized for her behavior, but the interaction with Taylor left a really negative impression. Totally uncalled for and made an already frustrating situation much worse. More

Terrific service in and out fixed my camera washed my truck completely satisfied with Dominic and the service department truck completely satisfied with Dominic and the service department More

The service was friendly very detailed and kept you up to date. I would recommend spitzer to anyone looking for a good service center. date. I would recommend spitzer to anyone looking for a good service center. More

It was just great ? ? I have never had a problem when I'm at this dealership and that has been since 1975. ? I have never had a problem when I'm at this dealership and that has been since 1975. More

Got me in on time, service was good and quick and was pleasant to work with pleasant to work with More

Fast, friendly and efficient. The staff was friendly and had the process dien to a science. It was serviced quickly and they even washed my vehicle. The staff was friendly and had the process dien to a science. It was serviced quickly and they even washed my vehicle. More

Very efficient and done before estimate time. Tayler was very respectful and courteous. She made it a great experience Tayler was very respectful and courteous. She made it a great experience More

Friendly and fast service. A nice man even helped direct me to the coffee and refreshment area when he noticed me in the waiting area A nice man even helped direct me to the coffee and refreshment area when he noticed me in the waiting area More

Service was fast and customer needs were met. Checked the vehicle for codes when I asked about an error code. Checked the vehicle for codes when I asked about an error code. More

I was greeted by Kelly Buchner upon arrival. She was very friendly and reassuring that my vehicle would be serviced on a very timely basis. She sent me a text upon completion, at my request. Car She was very friendly and reassuring that my vehicle would be serviced on a very timely basis. She sent me a text upon completion, at my request. Car was washed and waiting for me to pick up. More