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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
808 Reviews

808 Reviews of Spitzer Buick GMC Parma - Service Center

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January 14, 2025

Only bought the vehicle here because it was on the lot. I should have had a local dealer get it for me. I would never deal with this location again. More

by mikeoldack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Blazer
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Spitzer Buick GMC Parma responded

Mike, Thank you for your time on writing this review. We all send you our deepest apologizes to as you felt like you didn't receive the best customer service your way visiting our department. We strive to serve each one of customer with top-notch customer service, we welcome you back to conversate on what we can do better so our team will never make this mistake again. We look forward to hearing from you soon, Safe travels!

January 13, 2025

I came in for an oil change and now I have an irreparable tire so its going to cost me $1000 for an oil change 😔 More

by JCOAD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your service experience with us. We are very sorry to hear of your issue with the tires and oil change and we do apologize for the lack of customer service by our team. We would welcome the opportunity to speak to you on your review. Please contact us at the dealership and ask for the Service Manager. Thank you, Safe travels!

January 11, 2025

Clean waiting area ,quiet & with lots of space. The staff was kind & professional. I will be back again More

by Srandle417
Recommend Dealer
Yes
Employees Worked With
Dominic
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs!

January 11, 2025

I needed service and with short notice Travis got me scheduled and changed my oil and rotated my tires, he also took it upon himself to perform a factory update. More

by Ggoudreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Freeman
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Spitzer GMC Parma strives to offer our customers exceptional service both before and after the sale. Travis will be overly excited to hear that you added him to your stellar review, thank you.

January 11, 2025

Does not listen to customers. Does not repair things properly. Straight up lied to my face about the issues I was having. More

by Atf582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

We want to express our apologies by saying that our priority is to always have our customers come first in a timely manner but also take care of their needs accordingly. We want to make things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager. Thanks again for your patience and understanding hope to speak to you soon.

January 11, 2025

I like that everyone is so helpful and they do not try and sell you services you don’t need More

by MSEIDEL1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your truck is ready for its next service, Safe travels!

January 10, 2025

The service team provided prompt attention to my car, gave me a complete description of services needed and completed the services in a timely manner. I also appreciate the service reminders. More

by MSCHRINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hettinga
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Jan 10, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.

January 10, 2025

Warranty repairs made easy. Great interactions with the service managers. Hopefully this will be the last required time. More

by Abiker21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman
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Jan 13, 2025 -

Spitzer Buick GMC Parma responded

We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help, Safe travels!

January 10, 2025

They do a nice job and it is done in the time that they tell you. It’s also nice they wash the vehicle when they are done More

by Bldr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call, Safe travels.

January 06, 2025

Everyone was nice. No issues with my service. I will service my vehicle there again. More

by Rogerangelaperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember her name. First name Kelly
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Jan 07, 2025 -

Spitzer Buick GMC Parma responded

Roger, Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future, Safe travels!

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