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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
808 Reviews

808 Reviews of Spitzer Buick GMC Parma - Service Center

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January 06, 2025

From pulling into the center and leaving. Everything went smoothly Will return next time for service. More

by SCHEUTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help, Safe travels!

January 05, 2025

Fast and efficient service. . Easy to schedule. Staff friendly. Beverage provided. Staff available to answer questions More

by Sheilababy3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Shelia, Thank you for sharing tis kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs! Safe travels.

January 05, 2025

Spitzer Buick’s service department was able to find and fix the intermittent problem with my key fob and receiver module under the dash. More

by DAN.KOSAREO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Dan, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. We strive to offer our customers exceptional service both before and after the sale. Safe travels, and please don't hesitate to call us if you need any assistance.

January 04, 2025

Excellent service! Oil change was completed In a timely manner. I would recommend to family and friends. More

by Cklotzbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
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Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review and willingness to recommend us. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Safe travels!

January 01, 2025

Thank you very much. It was my first service and you did a very good job. More

by Florin Dragan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know any of them.
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Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Florin, Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else. Safe travels!

December 31, 2024

The dealership took much too long to complete the repairs. They did not take into account that I was only in town for a week for the repair even though I called daily to express the urgency needed. I More

by jfortlage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I also dealt with Paula who was okay., Travis Freeman
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Jan 14, 2025 -

Spitzer Buick GMC Parma responded

Thank you for you feedback. We are sorry to hear of your issues with the repairs on vehicle and we do apologize for the lack of customer service by our team. We would welcome the opportunity to speak to you on your review. Please contact us at the dealership and ask for the Service Manager. Thank you.

December 31, 2024

Great service and comforting waiting room the wait was a little long but satisfied with service More

by RKEMM10055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help, Safe travels!

December 31, 2024

Kelly, McCoy, and Brett were all amazing! They made the car buying experience enjoyable, and the customer service was excellent! I will continue to do business in the future with them! More

by abacho15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Hettinga
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Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are delighted to hear that our exceptional service keeps you coming back for service on your vehicle! We look forward to seeing you again for your next vehicle service. Safe travels!

December 30, 2024

Great service! Everyone is very nice and I appreciate all the friendly people working there. More

by Bencivengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
Report | Print
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive, especially the entire team at- Spitzer Buick GMC will be thrilled to hear that you were completely satisfied, thank you! We look forward to seeing you again when it is time for your next service. Safe travels!

December 30, 2024

I have had my truck in four times for an issue with my radio and the problem is still not resolved. I know that they are following what GM tells them to do but it is frustrating that the same problem pers More

by RONBELSAN62
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Ron, Thank you for sharing your service experience with us. We are very sorry to hear of your issues with the radio and we do apologize for not being able to find a solution. We would welcome the opportunity to speak to you on your review and how we can find a way to fix this radio issue. Please contact us here at the dealership and ask for the Service Manager. Thank you for your time and patience, hope to speak to you soon. Safe travels!

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