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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
823 Reviews

823 Reviews of Spitzer Buick GMC Parma - Service Center

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September 20, 2024

Upon arrival with two men sitting in front on me not one greeted me or said hello I’ll be with you in a minute or offered me anything fir ten minutes. More

by Aa11dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Kelly was a very nice and polite lady. Also, professional. Answered all my questions. The experience was great! I'm moving to Colorado and I have to find a new mechanic and I'm not looking More

by SALLY.MAE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, Zach Niemesch
Sep 24, 2024 -

Spitzer Buick GMC Parma responded

Sally, Thank you for sharing the positive experience you had with Kelly. We are so glad that she was both kind and helpful during your recent visit. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels- on behalf of the entire team!

September 20, 2024

Very friendly upon arrival and also very informative about the work planned and completed. Thank You More

by Mgilbrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Sep 24, 2024 -

Spitzer Buick GMC Parma responded

We appreciate your kind review! We are glad that our team took great care of you and your automotive needs. Providing top-notch service is so important to us. We hope to see you again the next time your vehicle is ready for service!

September 20, 2024

They were very professional and courteous and very informative about what was going on with my car. And I will be bringing my truck back for future service. More

by cmagby1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating! We are glad that our team provided you with thorough and efficient service and we look forward to continue serving you and your automotive needs with our best care in your visits to come!

September 17, 2024

Very efficient. Friendly greeting, pleasant waiting area with amenities. I was asked if I wanted the additional filters needed at my car mileage, I agreed & that was More

by DONNATHEBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Spitzer Buick GMC Parma responded

Donna, Thank you for taking the time to leave us this wonderful review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 17, 2024

When I walked through the door I felt welcome everyone was so professional and kind. The best thing is the Manager offered us some lunch. More

by dturner0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow, Travis Freeman, Zach Niemesch
Sep 18, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your kind review! We are pleased to hear that our team provided you with A+ service throughout your visit. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

September 16, 2024

I been servicing my vehicle here since I bought it they tell me everything is good and there not checking nothing I just checked it my self and had no fluids in my car like radiator and break More

by CJTHEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Amazing customer service provided by Kelly, she was helpful and went above and beyond to assist me. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hettinga
Sep 18, 2024 -

Spitzer Buick GMC Parma responded

Liz, Thank you for sharing your positive experience with us. We are glad that Kelly took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

September 12, 2024

Took 3 visits to fix one issue. Zzzzzzz ZZZ zz. Zz z ZZZ. ZZZ z z z zzzz. Z More

by mikin.quality
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Made an appointment on my Buick app and was told they didn’t have it in their system. Said I would need to reschedule then after I told them I made the appointment two weeks ago they finally found it. Th More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New women in service
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