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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
807 Reviews

807 Reviews of Spitzer Buick GMC Parma - Service Center

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May 10, 2025

Wonderful customer service The dealership was very family friendly and welcoming upon arrival. Customer service and sales representatives were professional and great to work with. More

by ANDREW.D.ORELLANO
Recommend Dealer
Yes
Employees Worked With
Allen
May 12, 2025 -

Spitzer Buick GMC Parma responded

Andrew, Thank you for your positive review! We are delighted to hear that our team was both kind and helpful throughout your visit. Our guest's satisfaction is our utmost priority and we hope for an opportunity to work with you again!

May 09, 2025

I liked my experience at the dealership, even though I think labor is too pricey, but Kelly gave me good customer service and whenever I call, she informed me what was going on and the next step that had More

by 2535akel
Recommend Dealer
Yes
Employees Worked With
Kelly
May 12, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are glad that Kelly took great care of you and kept you well informed throughout your service visit. We wish you safe travels. If you ever have any further questions or concerns, please do not hesitate to give us a call.

May 08, 2025

Great customer service. They were able to provide me a ride to work through their shuttle service. I was able to make a payment over the phone and pick my truck up after wor More

by reginaldshelton1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
May 12, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave us this positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 08, 2025

Taylor friendliness and smile plus explaining it could take a few hours help me relax More

by VIANCOURT
Recommend Dealer
Yes
Employees Worked With
Taylor
May 12, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating! We are glad that Tayler was both kind and informative throughout your visit. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 07, 2025

The service department did an excellent job fixing my Oldsmobile Bravada. However, I was very displeased with the Spitzer new policy charging a fee to use a credit card. That is not putting the customer More

by tjsoucek
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
May 14, 2025 -

Spitzer Buick GMC Parma responded

TJ, Thank you for sharing your experience with us. We are thrilled to hear that your service experience was pleasant but had a issue with the charging fee on a credit card. We understand your concerns and frustration and would invite you to call our dealership and ask for the Service Manager to better assist you. Thank you for your time and patience.

May 06, 2025

After a few snags, Vincent came to the rescue and was able to helped out More

by JENN11390
Recommend Dealer
Yes
Employees Worked With
Vincent
May 08, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your positive review! We are so glad that Vincent took great care of you.. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 06, 2025

The part needed to repair my car was available this next day. My appointment for repair was moved up to that day. More

by Theresa
Recommend Dealer
Yes
Employees Worked With
Tayler
May 08, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating, Theresa! We are glad that our team got your automotive needs taken care of. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 06, 2025

The part needed to repair my car was available this next day. My appointment for repair was moved up to that day. More

by Theresa
Recommend Dealer
Yes
Employees Worked With
Tayler
May 08, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating, Theresa! We are glad that our team got your automotive needs taken care of. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 06, 2025

They were very nice and thorough They were very nice and thorough even did a follow up call to make sure everything was good More

by JENN11390
Recommend Dealer
Yes
May 08, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to sere you and your automotive needs in any way possible. Safe travels!

May 05, 2025

Very good customer service and work done very well! I would recommend! Shiny car now! More

by epccheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Spitzer Buick GMC Parma responded

Cheryl, Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Thank you for your recommendation and we look forward to the next time we see you again.

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