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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
890 Reviews

890 Reviews of Spitzer Buick GMC Parma - Service Center

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July 20, 2025

I like the service the people are very friendly they help me out it's like you don't mind waiting there because it's like being at home More

by warrenwaldon629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are happy to hear that our team was both kind and helpful. If there is ever anything more that we may assist you with, please do not hesitate to give us a call.

July 20, 2025

Staff very friendly from the time you pull into station until they give you your keys everyone is smiling very pleasant and helpful always More

by SMITH_ERICA7791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We strive for 100% customer satisfaction, and we are thrilled that our team provided you with top-notch service. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

July 18, 2025

Overall great help Thanks to Kelly I was stranded with two dogs and they looked over my Canyon More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jul 21, 2025 -

Spitzer Buick GMC Parma responded

Ron, thank you for taking the time to leave us this 5-star review! We are glad that Kelly and the team took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Safe travels!

July 17, 2025

Fast & efficient check in with Kelly Buchner! And very satisfied that Taylor Wenmoth checked into my concerns with park brake and wrench icon lit and noise heard while the car is moving/driving. More

by Cheryl Meier
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Spitzer Buick GMC Parma responded

Cheryl, Thank you for your wonderful review! Providing thorough and efficient service is so important to us, and we are glad that Kelly's and Tayler's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 17, 2025

Easy to schedule, easy to work with, flexible, professional Friendly and always give my car back done right and washed More

by SLOAN.RAND
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
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Jul 21, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your kind review! We are so glad that our team provided you with a quick and efficient experience. We look forward to continue providing you with the same 5-star service in your visits to come! Safe travels.

July 17, 2025

I wasn't going to review, but since they sent me an e-mail to review....I had my tires rotated at Spitzer GMC Parma a few days ago, and immediately after, I noticed the steering wheel and car started v More

by MTey56
Recommend Dealer
No
Employees Worked With
Not sure who...but it was in the service dept.
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Jul 17, 2025 -

Spitzer Buick GMC Parma responded

If you remember from your visit when we did the tire rotation, we gave you a quote to replace the tires do to tread depth and wear and you declined to have them replaced. Once the tires get replaced we're confident your noise will go away. We'll be happy to requote those if you'd like.

Jul 17, 2025 -

MTey56 responded

This is not the case, at all!!! Please check your records, I think you have me mistaken with another customer. This rotation was done on 6/30. My tire depth is all great and I do not need new tires. I was never told this or given a quote. Please re-look at your records. This is not true at all. Please check and respond back with a truthful response once you get your facts straight.

Jul 18, 2025 -

MTey56 responded

Will someone be replying to this? Your reply was not correct and a straight up lie, so someone needs to address it. I expect a correction on here and a response from a manager.

Jul 18, 2025 -

MTey56 responded

This needs to be responded to by tomorrrow or I will be having GMC look into your dealership. You can't be spreading false lies. Re-look at your facts, remove your untruthful post and respond back to me. What you said never happened. I feel like someone posted that response to try to divert the blame on me and make you not look like the bad guy here. This is so wrong on so many levels. Admit your mistake and re-post your response. You've made this situation a lot worse than it needed to be and took the wrong approach to try and cover it up.

Jul 21, 2025 -

MTey56 responded

Still crickets from this dealership. No one wants to respond to this and take responsibility. I even contacted them via the online form. Silence says a lot. Horrible horrible horrible customer service. Why hasn't anyone responded to this since the 18th?

Jul 22, 2025 -

Spitzer Buick GMC Parma responded

We would like you to either stop into the Dealership at your convenience so we can review you service visit and your service records to see if a common ground can be meet. Please call so we can make sure we set aside the time to talk.

Jul 22, 2025 -

MTey56 responded

Thanks for your reply and thanks for your offer. I am not coming back to this dealership. All I want on here is someone to correct their statement about that I was told that my tires were bad and that I was given a quote for new tires, because that was not the case and was not what happened. This is a made up story. I am all for full transparency and I don't want consumers to come on here thinking that that is what happened.

Jul 24, 2025 -

MTey56 responded

This will keep going until someone responds. Can someone, anyone just come on there and let the public know that what you posted on 7/17 was entirely untrue?? This is all I am asking for. Customers need to know the truth that this didn't happen. All I am asking for is for your dealership to take accounbtability, apologize that that was not what happend, nor what I was told during my visit. You are misleading people to think that that is what happened. It didn't.

Jul 24, 2025 -

Spitzer Buick GMC Parma responded

I'd like to make it perfectly clear the as an organization we deeply apologize for any misunderstandings or any subsequent time or aggravation this incident has caused.

July 16, 2025

Keep up the good job Staff member really good very friendly Hope I see you next day or other month for oil change and products. Thank you and keep up the good job More

by manuelrod753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor keep up the good job 100%.
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Jul 16, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave us this positive review! We are so glad that our team provided you with top-notch service and we will certainly continue to provide you with nothing less in your visits to come. Safe travels.

July 15, 2025

Great people . Great work .Tayler was extremely helpful..would definitely recommend to family and friends More

by Melissawen01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Spitzer Buick GMC Parma responded

Melissa, Thank you for leaving Tayler this wonderful review and recommendation! Providing top-notch service is so important to us, and we are glad that Tayler's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs.

July 14, 2025

This review is being done as a test. It states that the dealer will not know your name, but I did one earlier and got a text immediately from Ms. Wenmouth More

by Jamesjhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 14, 2025

The service department did not fix the problem, were disrespectful and did not try to help More

by Jamesjhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Gilmore
1.0
This rating includes all reviews, with more weight given to recent reviews.
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