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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
816 Reviews

816 Reviews of Spitzer Buick GMC Parma - Service Center

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June 18, 2024

They took care of the recall airbags and had them check an aws issue but they couldn’t find the noise. I pull out and theee it was. Oh well I’ll get it looked at later More

by Mogidad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Spitzer Buick GMC Parma responded

Hi Mogidad, thank you for your awesome review and recommendation to others to service with us! Please do bring your GMC back in for the noise at your earliest convenience as your comfort and safety is our priority. Safe travels until next time!

June 18, 2024

Everyone at the dealership was friendly and welcoming. Each person I encountered with knowledgeable about the car I purchased More

by tmbarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susie Axelrod
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Jun 19, 2024 -

Spitzer Buick GMC Parma responded

We are so thrilled that our entire staff provided you the utmost excellent experience you deserve! Thank you for trusting us with your safety and vehicle needs. Please enjoy your Buick until next time!

June 18, 2024

Everyone was nice and professional. Ordered parts and called and let me know right away. More

by ninagriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman
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Jun 19, 2024 -

Spitzer Buick GMC Parma responded

Nina, we are grateful for your 5 star review on our promptness! Thank you for your trust in us for your vehicle needs and we look forward to assisting you again!

June 18, 2024

Very pleasant. ..and very nice people. Let me know what was going on and very polite More

by priscillalevis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Jun 19, 2024 -

Spitzer Buick GMC Parma responded

Priscilla, we are incredibly delighted to know your recent experience with us was pleasant and successful! We wish you safe travels and enjoy the open road!

June 16, 2024

Brent is an awesome salesman. Super helpful. Taught me a lot about my new truck. More

by Thomas
Recommend Dealer
Yes
Employees Worked With
Don't know yet. Hoping I don't need them. Lol
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Jun 19, 2024 -

Spitzer Buick GMC Parma responded

Hi Thomas, we are delighted that Brent was of great help in showing some new things about your new truck! Please enjoy the open road until next time!

June 16, 2024

Great that they were open on a Sat for an oil change, in and out in no time More

by Fwbrauer57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Spitzer Buick GMC Parma responded

We are glad to be available at your convenience and was efficient with our service! Thank you for your raving review, we look forward to assisting you again!

June 15, 2024

Easy dealership to work with, friendly staff knowledgeable team. I intend to continue servicing my vehicles with you all, thanks. More

by Mike P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow, Travis Freeman
Report | Print
Jun 19, 2024 -

Spitzer Buick GMC Parma responded

We are so thrilled to know our team was excellent to work with, Mike! Thank you for your recommendations to others as well as your loyalty to see us again. Safe travels!

June 07, 2024

Everyone friendly, they kept me informed about my vehicle but the cost!!! OMG!! well everything has gone up! More

by CHEERIEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula and a new gal that was super nice!
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Jun 11, 2024 -

Spitzer Buick GMC Parma responded

CHEERIEO, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.

June 05, 2024

Oil change and tire rotation for 88$. So they told me they rotated my tires, unfortunately for them I marked all of my tires and spent 30 mins taking off the wheel caps. I confronted them More

by NZMIJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure.
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Jul 12, 2024 -

Spitzer Buick GMC Parma responded

Nzmija, we are grateful for your feedback about your recent experience changing oil and rotating tires! It is much to our concern that your experience was short of satisfying and we would like the opportunity to address your concerns. Please reach out to us directly at 814.371.5683 when you have a chance. Thank you, and we look forward to hearing from you!

June 03, 2024

Typically outstanding service however had usually long wait time but overall satisfied with customer service and auto repair More

by echols2502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Spitzer Buick GMC Parma responded

Providing quality and efficient service is so important to us here at Spitzer Buick GMC Parma and we are glad that our teams efforts could meet your satisfaction! Sorry about the long wait time. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

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