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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
765 Reviews

765 Reviews of Spitzer Buick GMC Parma - Service Center

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April 10, 2025

Everything went smooth and came out as I hoped. I got the exact truck I wanted if it was built from factory More

by MTROBERTS23
Recommend Dealer
Yes
Employees Worked With
Alan was my salesman and Bill from finance
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Apr 11, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We are so glad that our team took great care of you and ensured your experience with us was as smooth as possible. Our guests' satisfaction is our utmost priority. Wishing you the safest of travels- on behalf of the entire team!

April 10, 2025

Service writer was not very helpful was doubtful and dismissive of almost everything Service was fast in and out in about 45mins but I think it is because the lack of business I have Warrenty but wa More

by J.roldanrealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a short woman don’t know her name
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Apr 16, 2025 -

Spitzer Buick GMC Parma responded

J, Thank you for sharing your service experience with us. We are disappointed to hear that your service writer wasn't as good as you expected but enjoyed that the service was fast and hassle-free, thank you. We understand your frustration and would like the opportunity to speak to you a little more about your service. Please give us a call at our dealership and ask for the Service Manager, We would love to help.

April 09, 2025

I wasn't informed I had to call myself. They didn't keep me informed I was just not kept informed. I had to call when they were telling me they would call and let me know. It took 24 hours More

by steinbrenner1230
Recommend Dealer
No
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Apr 10, 2025 -

Spitzer Buick GMC Parma responded

Stein, Thank you for your time and feedback. We are very sorry to hear that your service took longer than it needed too, we will relay your concerns to our service team so this situation will not occur to you or anyone else. If you would like to speak to us, please give us a call at our dealership and ask for the Service Manager, we would love to help.

April 09, 2025

Kelly. l, who greyed me was both friendly & professional. The check pilot also went very well. More

by mhollis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Apr 10, 2025 -

Spitzer Buick GMC Parma responded

We appreciate your positive review! We are happy to hear that Kelly and the team provided you with top-notch service. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

April 08, 2025

They do good work. A little pricey but you know it will be right when they are done! More

by Pgallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are glad that our team took great care of you and your automotive needs. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 08, 2025

Courteous, professional and efficient. I was satisfied with the speediness of service and their courtesy. More

by Cloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Spitzer Buick GMC Parma responded

We appreciate your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

April 07, 2025

Love this dealership I have bought all my cars since 1992 from this dealership that used to be Axlerod and is now Spitzer. Love The staff!! More

by PGCRETU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Spitzer Buick GMC Parma responded

Thank you for you amazing review! It is an honor to have your confidence and loyalty, and we are overjoyed that our team consistently takes exceptional care of you. Please do not hesitate to give us a call if we may ever be of further assistance to you.

April 07, 2025

Got new truck haven't had two days broke down and had to be fixed. Got it back to three days later and my truck still don't run right... More

by KOOLAID27410GD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
McKoy Kendrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Spitzer Buick GMC Parma responded

Koolaid, Thank you for your time and feedback. We are sorry to hear that your truck as been having issues with it shutting down without a explanation. We understand your concerns and frustration. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

April 06, 2025

Great mechanical and customer service. Professional atmosphere and comfortable waiting area. Love my Buick Encore GX. More

by kkwuest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your excellent review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team provided you with 5-star service. It is our pleasure to serve you and your Buick's needs in any way possible. Take care!

April 06, 2025

I had trouble with my truck - so I had nothing scheduled - but they got it in - then even picked me up from work the next day for a ride to pick up my truck . More

by John Kleinhenz
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Apr 07, 2025 -

Spitzer Buick GMC Parma responded

John, Thank you for your wonderful review! We are glad that our team got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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