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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
833 Reviews

833 Reviews of Spitzer Buick GMC Parma - Service Center

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April 03, 2024

They took but didn't replace reminder oil chg. sticker, no car wash,not very organized like Axlerod was,I told them I had discount coupon ,they forgot. More

by CRESPO8329
Recommend Dealer
No
Employees Worked With
idk, they didn't introduce themselves
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April 01, 2024

They were quick and thorough. Ken was also kind and helpful. It was a good experience More

by fad3dm1nd1
Recommend Dealer
Yes
Employees Worked With
Ken
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April 01, 2024

I waited way too long to get someone to check me in. The credit card machine could not handle my Apple Pay transaction. More

by KM
Recommend Dealer
Yes
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March 31, 2024

Quick and easy ? ? Very polite and respectful and every one is ?? percent on the same thing the customer is the reason we're here for I will pray for them They take a More

by Numberonepicker12
Recommend Dealer
Yes
Employees Worked With
Travis Freeman, Travis Freeman
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Apr 01, 2024 -

Spitzer Buick GMC Parma responded

We are delighted that our team could provide you with thorough and efficient service. Thank you for your 5-star rating, and we hope that you continue to choose us for all of your future automotive needs!

March 31, 2024

I like that they treat you with respect, tell you what's wrong with your car, and they wash your car for you. More

by sarahl3
Recommend Dealer
Yes
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Apr 01, 2024 -

Spitzer Buick GMC Parma responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

March 31, 2024

Tim kept us informed on the progress servicing our vehicle Loaner was provid when requested More

by Tcottos
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Apr 01, 2024 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave Tim this positive review and recommendation! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

March 30, 2024

Service is always good, however the wait time for an oil change the last few times has been well over one hour. This time, it was nearly two hours. For a routine oil change that is done in a morning appoint More

by BRETTKLINGER87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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March 28, 2024

Very knowledgeable and helpful I always have a positive experience when i visit this dealership. Everyone is always friendly and helpful. More

by Davideastside216
Recommend Dealer
Yes
Employees Worked With
Jerrod jordan. Dominik
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Mar 28, 2024 -

Spitzer Buick GMC Parma responded

Thank you for leaving our team this excellent review! We are pleased they could provide you with the quality service you so much deserve. It is our pleasure to assist you in any way possible. Please drive safely!

March 27, 2024

Tim Kubow in the service dept is always pleasant and professional. He had my rental ready for me when I got there and had me back on the road as promised. More

by Jruge32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Mar 27, 2024 -

Spitzer Buick GMC Parma responded

Thank you for leaving Tim this wonderful review! We are delighted that he could provide you with the A+ service that you deserve and he will be honored to know how confident you are in his efforts. Take care!

March 27, 2024

Happy that they finally took care of the problem that I knew it was all along after bringing it in multiple times for the check engine light issue that kept coming on. It is now running better n quieter More

by HABAIM
Recommend Dealer
Yes
Employees Worked With
Dominic D.
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Jul 08, 2024 -

Spitzer Buick GMC Parma responded

Habaim, we are so thrilled that our team provided successful service and your GMC is running great! Your safety is our utmost highest priority and we thank you for letting us know how we can do better. We wish you safest of travels until next time!

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