Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
892 Reviews

892 Reviews of Spitzer Buick GMC Parma - Service Center

Sort by
July 01, 2025

Worst customer service I have received in a long time Never returned my calls, didn't keep me updated to date on what was happening with my car, was NEVER Available when I called. More

by Babygirl8803
Recommend Dealer
No
Employees Worked With
Dominick
Report | Print
Jul 01, 2025 -

Babygirl8803 responded

Worst customer service I ever had, Never kept me up to date what was going on with my car, never answered my calls or returned my calls when I was told I would receive a return phone call.

July 01, 2025

Had an issue with my vehicle had no appointment service manager had me in and out and fixed in an hour. More

by Jennabg0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Spitzer Buick GMC Parma responded

We appreciate your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs swiftly resolved. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 01, 2025

Even though they were short on people they were able to fit me in. It was so reassuring. The staff is always so nice. The customer service is the reason I keep coming back. More

by MICHELLE.LUMMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Jul 07, 2025 -

Spitzer Buick GMC Parma responded

Michelle, Thank you for taking the time to leave us this 5-star rating. We are happy to hear that our team consistently takes great care of you and that we could make this visit no different. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 30, 2025

Great customer service! They were very thorough! All in all it was a very good experience! More

by pharhalos
Recommend Dealer
Yes
Employees Worked With
Dominic
Report | Print
Jul 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us! We are glad that our team provided you with thorough and efficient service. We hope to see you again the next time you are in need of automotive service.

June 29, 2025

Service was fast and very transparent with pricing. Staff were very helpful and easy to work with!!! More

by chopper7213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your kind review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

June 28, 2025

Very Profesional. Outstanding!!! Everything was great, from start to finish!!! Really fantastic service!! Awesome!! Wonderful! More

by rclle33
Recommend Dealer
Yes
Report | Print
Jul 07, 2025 -

Spitzer Buick GMC Parma responded

We work extremely hard to ensure our guest's experience is as pleasant as possible, and we are glad that our team provided you with top-notch service. We hope to see you again the next time you are in need of automotive service. Thank you and safe travels.

June 28, 2025

So much was wrong First they said I didn't have an appointment but I did.I was told on the phone I would have to takeit to a Chevy dealer for a recall . I questioned that .She told 3 different deale More

by nancyfuryes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula was good 5stars
Report | Print
June 27, 2025

My son and I were treated with friendly and efficient service for a recent oil change More

by Jrweth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
Report | Print
Jul 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We strive for 100% customer satisfaction, and we are overjoyed that our team provided you and your son with the quality care that you deserve. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 27, 2025

People very nice service was great truck was washed clean waiting area very clean people very curtiace. More

by REDDENNYHUFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave us this positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 25, 2025

We were broke down, from Michigan and they worked us in to be repaired pretty quickly. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Spitzer Buick GMC Parma responded

Cathy, thank you for taking the time to leave us this positive review. Your safety and satisfaction are our utmost priorities and we are glad that our team got your automotive needs swiftly resolved. Safe travels!

1
...
5
6
7
...
90