Spitzer Buick GMC Parma - Service Center

Sabrina Wozniak was very helpful came in to ask questions and have someone look at my car and she was a big help as was Dominick Delfino and have someone look at my car and she was a big help as was Dominick Delfino More

Everyone was helpful and respectful. I will be coming back again. The service took very little time as well which is good. I will be coming back again. The service took very little time as well which is good. More

Friendly, responsive plan to do all my service at this dealer Would recommend to anyone looking for quality service and customer service dealer Would recommend to anyone looking for quality service and customer service More

Service was performed as required. Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received in the mail and if you forgot your coupon at home there were no exceptions. As a loyal GMC customer, I was disappointed in the new dealer management policies! More

The credit card terminal doesn't work properly. It declined two of my credit cards. My banks stopped the payments because they were flagged as fraudulent. I was eventually able to pay with one of t It declined two of my credit cards. My banks stopped the payments because they were flagged as fraudulent. I was eventually able to pay with one of the cards, but it was a frustrating and time-consuming ordeal. More

Was told an oil change takes an hour and I could wait for it. After waiting 2 hours I checked in at the desk and asked another woman when it would be done. Taylor decided to interrupt us and give me all kind it. After waiting 2 hours I checked in at the desk and asked another woman when it would be done. Taylor decided to interrupt us and give me all kinds of attitude and say 'We are short staffed, we are doing the best we can!' No apology, no compassion for my (the customer) situation. More

I was told the oil change would take about an hour and that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t ev that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t even been speaking with, suddenly interjected with a condescending attitude, saying, “We’re short staffed, we’re doing the best we can!” There was no apology or acknowledgment of the delay—just unnecessary attitude that escalated the situation and added to the frustration. I understand things get busy, but a little basic customer service would have gone a long way. Thankfully, the service manager was professional and apologized for her behavior, but the interaction with Taylor left a really negative impression. Totally uncalled for and made an already frustrating situation much worse. More

It was just great ? ? I have never had a problem when I'm at this dealership and that has been since 1975. ? I have never had a problem when I'm at this dealership and that has been since 1975. More

Terrific service in and out fixed my camera washed my truck completely satisfied with Dominic and the service department truck completely satisfied with Dominic and the service department More

The service was friendly very detailed and kept you up to date. I would recommend spitzer to anyone looking for a good service center. date. I would recommend spitzer to anyone looking for a good service center. More