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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
896 Reviews

896 Reviews of Spitzer Buick GMC Parma - Service Center

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June 15, 2025

My service girl was Kelly. Seems as if they all work well together to keep me informed as far as what's wrong with my vehicle and a timetable. And I appreciate the text update More

by Timcatering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner 5 stars
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Jun 16, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that Kelly provided you with nothing less. Please do not hesitate to give us a cal if you ever have any further questions or concerns.

June 10, 2025

Didn't have to wait a long time for oil change tire rotation & new battery thanks! More

by Lazarbeam9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs swiftly resolved. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

June 09, 2025

Everyone was prompt, helpful, professional and kind. I even got shuttled home while I left my car for repairs. That was great. More

by sislb76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Spitzer Buick GMC Parma responded

We appreciate your positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We hope to see you again the next time you are in need of automotive service.

June 08, 2025

The 3% surcharge for credit card transactions is terrible. I no longer feel comfortable with the diagnostics and workmanship on my vehicle when it needs servicing. More

by reform.darn06
Recommend Dealer
No
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Jun 12, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are disheartened to hear that your sales transaction wasn't what you expected. We understand your concerns and questions and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the General Manager.

June 08, 2025

Every time I come to this dealership my experience has been good. Especially with the person who sold me My car miss Rolanda, she is awesome More

by TAUSHAMAC55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your positive review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that Rolanda provided you with 5-star service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

June 07, 2025

My experience was great the staff was very friendly and courteous and was very polite. The staff was amazing. More

by Wayne.Ayers.58
Recommend Dealer
Yes
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Jun 09, 2025 -

Spitzer Buick GMC Parma responded

Wayne, Thank you for your positive review! We are so glad that our team took great care of you during your recent visit. If there is ever anything more that we may assist you with, please do not hesitate to give us a call. Safe travels!

June 06, 2025

Easy Easy easy easy easy easy worrie free exceptionally awesome great great fun totally awsome More

by Anthonydodog
Recommend Dealer
Yes
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Jun 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us! Please do not hesitate to give us a call if we may be of further assistance to you.

June 06, 2025

They were helpful, very fast and efficient from beginning to end. I am a satisfied customer More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Spitzer Buick GMC Parma responded

Bill, Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels!

June 06, 2025

Probably will never go back. Overpriced and unprofessional.. You would have been better off, not prodding me to continue. To give a review More

by GRANDMUFTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We understand that you had questions on certain pricings on some vehicle and we would like the opportunity to speak to you. Please give us a call at our dealership and ask for the General Manager, we would love to help you.

June 06, 2025

Run down dealership that has poor customer service. Overcharge for basic services. Charge extra fees that you weren’t expecting. Will not be returning this dealership. More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Black
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Jun 12, 2025 -

Spitzer Buick GMC Parma responded

Russ, Thank you for sharing your experience with us. We are very sorry to hear that your sales experience wasn't what you expected. Please give us a call at our dealership and ask for the General Manager, we would love to help you.

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