Spitzer Chevrolet North Canton

I bought a 2019 GMC Sierra in January, the girl I was working with was sorta new, but very nice to work with. The problem I had was when we took the Truck for a test drive, the low fuel light came on, so working with was sorta new, but very nice to work with. The problem I had was when we took the Truck for a test drive, the low fuel light came on, so we didn't drive very long or far. When I finalized everything 6 hours later, I got in my new Truck to go home and low and behold no gas was put in it. I said something and nothing was done. I drove straight to the gas station, because after the long day I was done with Spitzer. A few days later, I was asked to do a survey, I did and explained a few things and I was told a manager would contact me. I was floored that management had the salesgirl I dealt with call me about the survey. Left a second survey and no one contacted me. As all new trucks and cars have bells and whistles telling you about the condition of the brakes and such. I made the salesgirl aware that the back brakes were at 15% and the front brakes were at 25%. Nothing was ever done, shame on me... Now, let’s get to the current situation, my birthday is in July, and I try to get my stickers early every year. I went to BMV, to find out the Plates that are on my truck are still registered in the car I traded in almost 5 months ago. I got ahold of Spitzer to explain, and I was told that there was an error because of the truck being from out of state, that I needed to get an inspection. I was told to go to E Check, that inspection wasn't good enough. Then I was told to go to the Ohio State Highway Patrol to get an inspection, so I did. The Commander explained that they no longer do that inspection, that I needed to go to a dealer, (that was humorous to me since Spitzer is a dealer). I made a call to Ganley, and they said yes, come on in and we can do the Out of State Vin # verification form for you. I got it done and sent it to Spitzer like I was asked. That was Tuesday morning and on Friday afternoon I received this email. Hello – I’m sorry but I don’t have good news yet. After my title girl finally got a hold of them they are giving us 2 options: Get a letter or form from Ohio State Highway Patrol verifying the vin on the actual vehicle itself We can get you a copy of the title so they can see what the error is that needs to be corrected I do realize that you have already been to Ohio State Highway Patrol and weren’t able to get anything. I even talked to title bureau myself in Stark Co and they said that they do perform those inspections. Other option is to go to PA to get it fixed which is where the error was made I guess. Obviously this would be an even longer process to go that route. In the meantime I am going to have the dealership overnight for Sat delivery a temp tag since you’ve Actually never been issued one. That will give us more time to get it fixed and not have you driving on Illegal or expired plates. We are going to have our boss in our office look into this for us also and see if she knows anything or has any other Suggestions. Again I apologize and we are trying our best to get this corrected. So expect to get temp tag tomorrow and hope you have a nice weekend. Appreciate your patience. I can't believe Option 2 was even brought up, like I'm going to drive to PA to fix SPITZER's problem. So to finish, I waiting on an explanation to why they couldn't get the truck plate sticker, because the Vin# needs to be VERIFIED... Yet, I was emailed a Temp Tag today with the same Vin # that they are asking to be VERIFIED... "The World Revolves around you" xx So confused and I'm So aggravated... I wrote this review on June 6th, 2024. I was hoping my situation would have been resolved by now, so I didn't send it, well it's now Friday June 14th, 2024. I have not heard a peep from them regarding my stickers. Keny M. Reichle, Sr. Chippewa Lake, Ohio More

I was at end of my lease and I decided to purchase the vehicle. Kent made sure to make the transaction went smoothly vehicle. Kent made sure to make the transaction went smoothly More

The guy who was taking care of me was a complete xxx. Told him where i needed to be and he just kept hounding me with higher offers no matter how many times i told him where my payments needed to be. Mad Told him where i needed to be and he just kept hounding me with higher offers no matter how many times i told him where my payments needed to be. Made me feel like he was just trying to sell the car. Didn't care about my needs. More

Bought new 24 corvette from Scott Van Riper, lacked communication through out the process. Traveled 5 hrs to pick it up. Notified on the business day prior that they scratched the rear bumper install communication through out the process. Traveled 5 hrs to pick it up. Notified on the business day prior that they scratched the rear bumper installing an accessory I bought from them. General manager Chris Jung said he would make it right... but now 2 weeks after the sale.. he won't step up.. very disappointed. More