Spitzer Chevrolet Northfield

Customer First Sales and Service Years of consistently great sales, honesty, and quality customer first service. Straight shooting sales and quality on-time services. I have purchased Years of consistently great sales, honesty, and quality customer first service. Straight shooting sales and quality on-time services. I have purchased 8 cars from Spitzer Northfield over 12 years and have always gotten super attention, honest sales and service advice and quality services & treatment. Can' get much better! More

Horrible problem with a great ending About a month ago, my '09 Malibu started having issues where I would just be driving along and then all of the sudden, the car would start jerking and About a month ago, my '09 Malibu started having issues where I would just be driving along and then all of the sudden, the car would start jerking and a SERVICE ESC and SERVICE TRACTION light would come on. Then the car would be fine for a while. Then it would happen again. A couple times the car actually stalled when taking off from a stoplight. I brought the car into the dealership. The hard part is that this was intermittent making it difficult to troubleshoot. But, this isn't one of those "I can live with it" problems - it needed to be fixed. I worked with Pat on it for a while and then eventually with Steve (the Service Manager). Steve really took the bull by the horns on this one. Long story short, it did take a a while to get this resolved (due to the nature of the issue), but I've been driving the car with no issue for a couple weeks now. Thanks, guys!! More

24 days without my car It has been 24 days since I contacted Spitzer of Northfield for service. I'm now stuck without a car to drive. The car was purchased through a Spitzer It has been 24 days since I contacted Spitzer of Northfield for service. I'm now stuck without a car to drive. The car was purchased through a Spitzer Dealership with an extended warranty. Steve S. the Service Manager from Spitzer of Northfield is unable to answer any of my questions to my satisfaction. The car has not been inspected for warranty work and all of the proper paperwork has been turned in to file my claim. Steve keeps passing the responsibility to the warranty company that only wrote the contract and they do not pay for the service. This is unacceptable. Why does it take multiple calls on my part to get things started 24 days after it should have been. The responsibility has been pushed off on to me to make all of the calls during my work day to try to handle this situation. I paid for the extended warranty to not have to deal with this. This is horrible service and I should not have paid for the full warranty if I have to do the work. It was appalling to hear Steve S. the service Manager make derogatory comments about a member of another dealership. This other dealership is trying to communicate with him to service the car. It was completely unprofessional and inappropriate. More

I came into this store on a hope and a prayer for a 2014 Chevy Impala. Both Sams were great in assisting. Michael Wiesner was great. I were able to walkout the store trading in my cadillac and getting in pa Chevy Impala. Both Sams were great in assisting. Michael Wiesner was great. I were able to walkout the store trading in my cadillac and getting in paid in full and driving home the car I wanted without any hassel. Great price, great service, great deal!!! Looking for a great salesman ask for Michael Wiesner!! More

I just purchased a 2011 Imperial Blue Chevrolet Malibu LS. Marty Verescak. sales consultant, was extremely helpful. He made sure I was understanding all the features which were in the car and the entire s LS. Marty Verescak. sales consultant, was extremely helpful. He made sure I was understanding all the features which were in the car and the entire sales process. He also went the extra mile and picked me up from my home. Now that is customer service. The car was ready to go when I arrived at the dealership. Everyone was very pleasant. I walked over to the service department to see if what was over there. Everyone was professional and treated me with respect. After the papers were signed, Marty sat in the car with me and went over the OnStar features and answered other questions I asked. This is what car buying should be like. More

James is an excellent salesperson, helpful and knowledgeable. I would recommend him to my family and friends. My overall experience was exceptional and met my criteria. knowledgeable. I would recommend him to my family and friends. My overall experience was exceptional and met my criteria. More