This was, by far, the best dealership with which I have ever worked. I'm not exaggerating. I purchased a pre-owned BMW at this dealer with financing from my bank. I told Daniel Sun (my salesman) exactly what I needed/wanted from a vehicle. He listened intently, was very kind and respectful to me and, most importantly, was knowledgeable about specific features of the make and model which fit my needs.
The Car Fax and recent maintenance sheets were ready for me to look at after I test drove the vehicle. There was absolutely no rush or pressure for me to read through the documents. I asked all of the questions I wanted and received thoughtful, detailed answers. What was really refreshing was, if Daniel didn't know the answer to a question (which was rare) he would confirm with the GM or another salesman rather than give a vague answer or say "google it" which is what happened at other dealers I had been to.
Also, negotiating the deal was easy. I was concerned that there was a dent in the door -- the dealer fixed it the next day at their cost. I wanted to take the car to a BMW mechanic -- the GM allowed a two-day period in writing for inspections. When a small issue was found by the BMW mechanic, I brought the car back and it was fixed, again, at no cost to me.
I was given great information about additional programs and benefits e.g. tire/wheel protection, paint protection, etc. but I wasn't pressured to purchase things I didn't need.
Overall, an amazing experience considering that I went in with a cynical attitude (expecting yet another person to manipulate and pressure me into a purchase) and came out with enormous respect for Daniel Sun, the GM and the service team who, undoubtedly, I will trust with my car in the future.