I originally went to Spitzer to trade in my Mom's SUV. Dion Steward welcomed us and made us feel very comfortable as he patiently listened to our needs. He helped us choose the right vehicle and my Mom happily drove home in her new Durango that evening. At most dealerships, that is where the relationship ends. The thing that made me a loyal customer was the extraordinary treatment my Mom received on subsequent service visits. EVERY person at this dealership, from the general manager, Mark Arnold, to Bill and Jane in service, treats her like family. The follow up is unbelievable. Dion remembers her Birthday every year! Spitzer gives a level of service that is usually only seen in small towns...you forget you are in Miami! I have referred many friends to Dion and Ed at this dealership, personally bought a Jeep Wrangler here, and keep coming back for excellent service and fair prices. I highly recommend Spitzer to anyone who is looking for a great car buying experience.