Spitzer Ford Hartville

I had seen an explorer online and called to check to make sure it was available since I would be driving nearly 3 hours to get to this dealer. I was told from the sales manager that it was still available. I sure it was available since I would be driving nearly 3 hours to get to this dealer. I was told from the sales manager that it was still available. I told him I was on my way and I had a pre approval letter for the vehicle, he stated he would call if anything changed. 20 minutes before I arrived at the dealer(2 1/2 hrs into my drive) he called and said the explorer was sold. I was blown away that even with them knowing I was coming from 3 hrs away and was approved for financing they would sell the vehicle I was coming for. I was speechless at how bad their customer service was and that they would not even call before the sale since I did talk with them first about the vehicle. The sales manager just kept telling me that they cannot hold cars, I asked for his supervisor in which he responded that he was the manager and would not give me his supervisors name. I ended up having to call back later to talk with someone else at the dealership to find out his boss. I just talked with his boss on the phone and he did not even seem sympathetic to my situation. He just acted as if that the business and did not even care about the time, gas or money for babysitter I had to spend, to be able to come up to try and by a car from them. This has been the worst dealer experience I have ever had! More

Mike is a wonderful salesman. He understood my situtation and made my car buying as easy as possible. He was a great help, and I would buy again from him. and made my car buying as easy as possible. He was a great help, and I would buy again from him. More

The atmosphere within the dealership was positive and friendly - very family like. We arrived early to pick up our new vehicle and everyone was very accommodating. You could tell that everyone working th friendly - very family like. We arrived early to pick up our new vehicle and everyone was very accommodating. You could tell that everyone working there REALLY enjoys their job. Mike did a great job going through the many features available on the Ford Edge we purchased. Dave, Kelly and Mike - Excellent customer service! Thanks so much. Larry also followed up with us after purchasing to make sure that we were satisfied with our purchase/experience . . . YES, very much so. Lori and Larry Orahood More

Mike is a very good saleman he is very good at what he does this is the second car i have bought from him. he will not push you what so ever and will ba as fair as he can be he will also take the time to does this is the second car i have bought from him. he will not push you what so ever and will ba as fair as he can be he will also take the time to show you the car and help you understand it. More

If you are reading the reviews for the Spitzer sales team, you're like me and do your homework before you buy, looking at various dealers and maybe individual sales folks at each dealer. If so, stop you team, you're like me and do your homework before you buy, looking at various dealers and maybe individual sales folks at each dealer. If so, stop your homework! Nick Sipe at Spitzer Ford in Hartville is the best car salesman my wife and I have dealt with in 30 years of buying vehicles! While surfing Autotrader.com to find a new Ford Edge, I landed on Spitzer's site. I saw that Nick had the most reviews,so I clicked on several of them. I then picked up the phone, called the dealership, and asked for Nick. I told him we were looking for a new Ford Edge and found the Spitzer site, read his review and wanted to talk! We chatted for a few minutes, and I felt very comfortable with Nick and he had several units to look at. He said they were open that evening til 9 and I told him I would call him back by 5:30 if we were coming up. I went home, told my wife about the dealership and Nick and we agreed to drive up. (I think Sue felt that if nothing else we would get dinner at the Hartville Kitchen restaurant!)As we pulled in Nick walked out and greeted us by name, as we were in our Chrysler Pacifica, which I told Nick we would want to trade with. As Nick was getting the keys to look at some units on the lot, Sue and I spotted the black Ford Edge Limited in the showroom, and we both fell in love with it. I have a black truck so I understand nothing looks worse than a dirty black vehicle, but nothing shines more than a clean black Ford Edge! Nick pulled the Edge out into the lot, we took it for a good test drive, and at 9:30 we walked out the proud owners! I say 9:30 as Nick and Pete stayed over to make sure we could agree to the deal. We went back up the next afternoon and picked up our new car. Needless to say we're very happy with the car, but moreso with the respect and courtesy shown by Nick, Pete and the Spitzer Hartville team. If you deal with Nick and have any doubt, have him give you our phone number and we'd be happy to talk more about our experience. Good luck, and thanks again Nick! Oh yeah, we went to the Hartville Kitchen after picking up our new Edge! Sincerely, Steve and Sue Burgess Dover, OH More

What a great experience when purchasing a car at Spitzer Ford Hartville. I wanted to surprise my wife with a new Mustang and what a surprise I got. Nike Sipes was the salesman and what a true professional. Ford Hartville. I wanted to surprise my wife with a new Mustang and what a surprise I got. Nike Sipes was the salesman and what a true professional. He listened to what I wanted and what I wanted to do. He delivered the whole package. He was not pushy and took care every detail. I received the car I wanted for my wife and was within my price range. Nick took a personal interest in making this very special, even ensuring the car was spotless when the key were turned over to my wife. The whole dealership was friendly. Starting with Nick and then there was Pete Goranitis who did the magic with price. Dave Siemon, General Manager, who introduced himself and greeted me. Of the the real special person, Kelly Albertoni, who the paperwork and made my wife's. These people made us feel like we were apart of their family. We would highly recommend this dealership to our friends and family. More

Best Truck buying experience I've ever had. Told Mike what I was looking for in a new Truck. He should me the different models, never pushed additional features and never asked me how much I was willing what I was looking for in a new Truck. He should me the different models, never pushed additional features and never asked me how much I was willing to spend, Mike just walked around with me and answered my questions. Found one I was happy with, other then the color. Mike found the twin to the Truck that meet my needs in the color I was looking for, same price no surprises. Mike also found some additional rebates, that I wasn't aware of. In the end I spent less then I expected, and got a great price on my trade in. Zero pressure experience, Mike Freeders and the Spitzer staff were very helpful and friendly. More

Decent experience. Purchased an 05 Ford Mustang for a pretty good price and dealership gave us a fair deal on our trade. The vehicle we purchased came without an owner's manual and Bob Thomason promised pretty good price and dealership gave us a fair deal on our trade. The vehicle we purchased came without an owner's manual and Bob Thomason promised us that he had one ordered as a courtesy and we would get it in the mail. It's been two months and we haven't received the owner's manual. Kelly in finance was friendly and talked us into the Ford warranty (we've been talked into these stupid warranties in the past and they are of no good). We assured her that we didn't need it because they're useless and she kept pushing it onto us and sold it as "Ford's warranty, not an extended warranty through another company". She claimed that if we did the research and found that it wasn't for us within 30 days that she would refund the $800 that it cost us. I've contacted the dealership twice about it and have received no response and no refund. Other than that, everyone was friendly and attentive. More