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Spitzer Jeep RAM Brook Park

Brook Park, OH

4.3
1,164 Reviews
Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 13001 Brookpark Rd to see for yourself!
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13001 Brookpark Rd

Brook Park, OH

44142

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Showing 1,164 reviews

May 30, 2026

Ash did a great job work with myself and my wife. Got a fair deal in the process. Very personable which was refreshing. More

by MICK01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Nelich
May 30, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for sharing your experience. Ashley and our team are glad the process felt fair and personable for you and your wife. Congratulations on your new Jeep Grand Cherokee L!

May 30, 2026

Poor communication Poor communication made us feel like our business really didn't matter What else? More

by joyce11
Recommend Dealer
No
Employees Worked With
Crystal
Jun 03, 2026 -

Spitzer Jeep RAM Brook Park responded

Joyce, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 30, 2026

Service sucked no loaner car took too long Car returned dirty with greasy finger prints More

by JSBGEK
Recommend Dealer
No
Jun 03, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 29, 2026

Upsetting, I pay for an extended warranty. . the idler pulley was the cause of my truck issues.. this is part of the engine, should be covered under powertrain warranty let alone the extended w More

by collins.steven2005
Recommend Dealer
No
Employees Worked With
Kim Boutell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Boutell
Jun 03, 2026 -

Spitzer Jeep RAM Brook Park responded

Steven, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this.

May 28, 2026

Ashley was a pleasure to work with. She understood everything I wanted in a vehicle and was able to find the perfect vehicle to fit my needs. She was so patient and understanding in ans More

by CB828
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Nelich
May 28, 2026 -

Spitzer Jeep RAM Brook Park responded

Knowing Ashley could walk you through every feature of your new Chrysler Pacifica and ease your nerves means a lot to us. We’re honored by your loyalty over the past 14 years. Enjoy making new memories with your family.

May 28, 2026

I had a great experience working with Samy when buying my car. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful without being pushy. He took the time to answer all my qu More

by Sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samy Serour
May 28, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for sharing your experience with Samy. We’re thrilled his professionalism, honesty, and patience made the process smooth and stress-free. It’s rewarding to know he helped you find the right vehicle within your budget.

May 27, 2026

Let's face it, buying a new or used car is generally not a fun experience, not the case here. Ashley, Mel and Jesse made the entire process a joy! I walked in, and about three hours later, drove out with a More

by kenrgee1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mel Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Nelich
May 27, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for sharing your experience. We’re pleased Ashley, Mel and Jesse helped make buying your new Jeep Grand Cherokee Limited enjoyable and efficient, and that you’re happy with both the vehicle and our showroom. We appreciate your recommendation and look forward to assisting you again in the future.

May 26, 2026

Excellent service, friendly staff, smooth process, and amazing truck selection. Highly recommend this dealership 10/10! More

by MILAGROSV694
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Petrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Sandahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2026 -

Spitzer Jeep RAM Brook Park responded

It’s fantastic to hear that our staff provided friendly, efficient support when you chose your used Ram. We’re pleased the process went smoothly and that our truck selection met your expectations. Thank you for recommending us so highly.

May 25, 2026

Customer service was timely. The service was good. It was an overall good experience. Thanks More

by kambrew
Recommend Dealer
Yes
May 25, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for sharing your positive feedback on the timely service for your Jeep Grand Cherokee. We’re pleased the work met your expectations and that your visit was smooth. We appreciate you choosing us and look forward to assisting you again.

May 24, 2026

Super nice people excellent customer service The people who work in service are very organized and helpful More

by jackgannon88
Recommend Dealer
Yes
May 24, 2026 -

Spitzer Jeep RAM Brook Park responded

It’s great to hear our service team was well organized and helpful during your Chrysler Pacifica visit. We appreciate you highlighting the friendly customer service. We look forward to assisting you again.

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