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Spitzer Kia Cleveland

Cleveland, OH

4.9
1,921 Reviews

3414 Brookpark Road

Cleveland, OH

44134

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Showing 1,921 reviews

September 05, 2023

This is the fourth car we have bought there I have never bought so many cars from one dealer so you can see how satisfied my wife and I have been with Spitzer West More

by Michael an Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell, Mate Tamas, Jayden Centisanti
Sep 06, 2023 -

Spitzer Kia Cleveland responded

Thank you so much for your wonderful review! We are so glad to continue serving you and make your experience with us both smooth and successful. It is our pleasure to assist you in any way possible. We warmly congratulate you on another vehicle- on behalf of the entire team. Please do not hesitate to let us know if there is ever anything more that we may help you with!

Sep 06, 2023 -

Michael an Bonnie responded

We love the car and happy with the way we were taken care of our salesmen were great

September 05, 2023

Christian Negron was very helpful when I came back to purchase the Kia Sportage. Between Mike and Christian I didn't have many questions at the end of my purchase. They went over every part of the car a More

by jtwalters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell, Vincent Viscusi, Michael Mansour, Christian Negron
Sep 06, 2023 -

Spitzer Kia Cleveland responded

Thank you so much for your excellent review! We are honored to have been of assistance to you with your special purchase, and we are so glad that Mike and Christian took great care of you. We warmly congratulate you on your new vehicle- on behalf of the entire team. Please do not hesitate to let us know if we may ever be of further assistance to you!

September 04, 2023

We had to purchase a basic car in a hurry. Chris helped us find the perfect fit with no high pressure sales or nonsense. He listened to what we wanted and then went out of his way to get th More

by escosal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Earnest
Sep 05, 2023 -

Spitzer Kia Cleveland responded

Wow, thank you for the great feedback! We are honored to have had the opportunity to work with you, and we are so glad that Chris took great care of you and made your experience with us both smooth and efficient. Our guests' satisfaction is our utmost priority and Chris will be delighted to know how confident you are in his efforts. Wishing you the warmest congratulations on your new car- on behalf of the entire team!

Sep 05, 2023 -

escosal responded

I forgot to add that everyone we talked to at the dealership was courteous and made us feel welcome. It is much appreciated!!

September 03, 2023

Jayden was a great salesman. He took over my sale when someone else couldn’t finish. When i mentioned any concerns, he was quick to address them with no hesitation. Very straight More

by Brittcarp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayden Centisanti
Sep 04, 2023 -

Spitzer Kia Cleveland responded

We appreciate you taking the time leaving Jayden this amazing review. He will be honored to hear of your kind words and compliments. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 03, 2023

Service was prompt. They set up a rental car for me because my car needed several days to find and correct the issue. Melissa was friendly and courteous. Her only drawba More

by clevelandtrkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cieslinski, Belinda Frost, MELISSA MYERS
Sep 04, 2023 -

Spitzer Kia Cleveland responded

Thank you for leaving Melissa and our team this positive review! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We look forward to the opportunity to serve you again.

September 03, 2023

My husband and I had a great experience at Spitzer Kia with Mate. He answered all of our questions very honestly and was really easy to talk to, never making us feel pressured into choosing a vehicle. It More

by Rachel W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Viscusi, Mate Tamas
Sep 04, 2023 -

Spitzer Kia Cleveland responded

Hi Rachel, Thank you so much for taking the time to leave Mate this excellent review! We are pleased to hear that he delivered the top-notch assistance as well as seamless process that you and your husband so much deserve. We will continue striving to provide exceptional services and outstanding guest care to make every interaction with us remarkable. Our team warmly congratulates you on your new Kia!

September 02, 2023

Mary was absolutely wonderful. Upfront and honest with me the whole way through this process More

by Sew62981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Hernandez
Sep 04, 2023 -

Spitzer Kia Cleveland responded

Thank you for leaving Mary this wonderful feedback! We are pleased to hear her assistance could be of great value to you on your recent process. Your safety and satisfaction are of the utmost importance to us and we look forward to being your preferred choice in the future.

August 31, 2023

Overall , the dealership as a whole I do like. I was inappropriately charged in the service department’ for something that broke during an engine replacement. The Service Manager was able to see th More

by Selitaakennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boutell, Tom Wolfe, Belinda Frost, Carmella Gullas, MELISSA MYERS
Sep 04, 2023 -

Spitzer Kia Cleveland responded

Thank you for your positive review! Your safety and satisfaction are our utmost priorities and we look forward to an opportunity to work with you again. Wishing you safe travels.

August 29, 2023

You have a gem amongst your sales personnel. His name is Mike Mansour. He knows his product line and is very knowledgeable in whatever situation crops up. He is not a pushy salesperson and made More

by Jn316
Recommend Dealer
Yes
Employees Worked With
Michael Mansour, Michael Rosado
Sep 04, 2023 -

Spitzer Kia Cleveland responded

Thank you so much for leaving Mike this wonderful review! He sure is a great asset to our team and we are proud to hear he delivered top-notch service on your recent process, nothing less. Your satisfaction is our top priority, and we look forward to serving you again soon.

August 28, 2023

Christian Negron was so helpful and the nicest guy! He explained the ins and outs of our new car and made the process easy. Also, shout out to Cindy who was so sweet and helped answer initial questio More

by JLNiehaus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Negron, Cindy Smith
Sep 04, 2023 -

Spitzer Kia Cleveland responded

Jessica, Thank you so much for taking the time leaving Christian and Cindy this amazing review. We will be sure to pass along your kind words and compliments. Your support is invaluable to us and we look forward to serving you again soon! Congratulations on your special purchase!

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