Spitzer Kia Cleveland

As always, my husband and I were met at the door each time we came into the dealership. Stephen was expecting us and offered beverage. You moved the coffee machine ,we had hot chocolate. It is now in the time we came into the dealership. Stephen was expecting us and offered beverage. You moved the coffee machine ,we had hot chocolate. It is now in the customer waiting area, better placement. Stephen was ready with many options of lease or purchase of a new car. Got the process rolling quickly and we went out to test drive the car before our drinks were cold. Stephen asked about our son Alan and and how he was enjoying his new car. The restroom was very clean. My husband and I were pleased we were able to drive off in the new car in a little over 2 hours from arriving. Financing went quickly with Michael Rosado. He introduced himself earlier and answered our questions. He and the manager were able to agree upon financing our downpayment with the credit cards I had so I did not have to go to the bank . I was surprised but pleased to have all the extra paperwork on a thumb drive. Save a tree or two!! More

Caleb Caudill was a pleasure to work with. He was knowledgeable and beyond helpful. He was professional and approachable. He was knowledgeable and beyond helpful. He was professional and approachable. More

Very fast and friendly dealership. Did not pressure and allowed us to look in peace. Did not pressure and allowed us to look in peace. More

Great experience from Caleb! unlike any other dealers around. They are a non commission sales staff which is why i think it made a big difference. Caleb took great care of me and unlike any other dealers around. They are a non commission sales staff which is why i think it made a big difference. Caleb took great care of me and made sure the vehicle had everything i wanted. He offered me drinks and food too! I’ll be here for all my new cars! More

I had a fantastic experience getting my Kia at Spitzer Kia West. Jayden Centifanti did a great job on updating me on the car service process and scheduling the appointment to see the car. He was really qu Kia West. Jayden Centifanti did a great job on updating me on the car service process and scheduling the appointment to see the car. He was really quick to respond to all my questions and calls, and I appreciate his time and patience. Maryisabel Hernandez was the one taking care of me in the office. She guided me through the whole process seamlessly and overall, was one of the most polite and product-knowlegeable sales people I've met for any occasion. I definitely recommend the dealership! More

I bought my first car from Spitzer and everyone there made the process very smooth and did a good job of explaining everything. made the process very smooth and did a good job of explaining everything. More

Mary helped me find my ideal 2021 Soul! She was extremely patient, laid back and helpful and spent several hours showing me and test driving cars. Everyone at the dealer was friendly and pr She was extremely patient, laid back and helpful and spent several hours showing me and test driving cars. Everyone at the dealer was friendly and professional and they expedited the entire purchasing process! More

When I took my Kia Sportage in for the anti theft software installation Melissa Meyers met me at once. We filled out the paper work & she escorted me to the waiting area. Where she gave me an estimat software installation Melissa Meyers met me at once. We filled out the paper work & she escorted me to the waiting area. Where she gave me an estimate of how long the installation would take. When completed she came to meet me & escorted me to the cashier. While I was there she had my car brought around and walked me out to it. Her manor of kind, helpfulness and professionalism made a tedious task much more pleasant. More

Fantastic sales person Stephen Donat. Stephen gave me his undivided attention, and was very prompt and attentive… Stephen gave me his undivided attention, and was very prompt and attentive… More

George the Salesman was very helpful and friendly. Was even available the next day after sale to answer questions I still had about the vehicle Was even available the next day after sale to answer questions I still had about the vehicle More