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Spitzer Kia Cleveland - Service Center

Cleveland, OH

4.8
344 Reviews

344 Reviews of Spitzer Kia Cleveland - Service Center

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March 13, 2024

The service department was no help they would not listen to what I was telling them More

by timothydixon1234tcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Caudill
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2024

Joseph is as very patient and polite . Service is very good he was wonderful. Thank you More

by Cherylbanks59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Spitzer Kia Cleveland responded

Joseph greatly appreciates your positive review! It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to let us know!

March 10, 2024

My overall experience at Spitzer Kia West was excellent. Belinda Frost was very attentive to my needs and she explained everything clearly and thoroughly. All staff members I encountered were friendly and h More

by Maura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmella Gullas
Mar 11, 2024 -

Spitzer Kia Cleveland responded

Thank you for leaving us this positive review! It's wonderful to know that Belinda was both helpful and informative. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 06, 2024

The Spitzer location is always clean, friendly and there are always familiar faces. Car sales typically have a high turnover rate for the past 10 years as a customer with this location their are quite a few More

by changedin05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sabrina Vinoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Youseff Albeik, Carmella Gullas
Mar 07, 2024 -

Spitzer Kia Cleveland responded

Providing quality and efficient service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Than you for the positive feedback! Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 06, 2024

Belinda Frost was very helpful and answered all my questions. She kept me informed and she was very professional More

by Bradykathy337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Spitzer Kia Cleveland responded

It's wonderful to know that Belinda kept you well informed through out your recent visit. Our guests' satisfaction is our utmost priority. Thank you so much for your positive review! Safe travels until we meet again.

February 28, 2024

Exceptional service - friendly, efficient, good explanations, kept me updated. Good follow up and follow through. More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Houseful Albeik
Feb 29, 2024 -

Spitzer Kia Cleveland responded

Jamie, Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and provide a seamless, 5-star experience. Please do not hesitate to let us know if there is ever anything more that we may help you with.

February 25, 2024

At SPITZER during my many visits I had to remind everyone from the person who opened the door to the manager that I wasn’t a “movie star” or celebrity since all of them treated me as if I were one. That inc More

by S 10-E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Martin - Service Mike - Sales Manager Melissa - cashier, Vincent Viscusi, Christian Negron, Zade Assad
Feb 27, 2024 -

Spitzer Kia Cleveland responded

Thank you for leaving James this 5-star review! He will be honored to know how confident you are in his efforts. Please drive safely, and do not hesitate to let us know how he and the team may be of further assistance to you in the future!

February 24, 2024

Excellent service from the time I pulled up to the delivery of my car. Youself was very respectful More

by Jpfitzmba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Caudill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Spitzer Kia Cleveland responded

Thank you for leaving Youself this excellent review! We are happy to hear that he took great care of you throughout your visit. It is our pleasure to serve you, and we look forward to working with you again the next time you are in need of automotive service!

February 20, 2024

They are very accomadating with courtesy. I have never left without being pleased. They take time out to make me understand the issue. More

by tverna216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belinda Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MELISSA MYERS
Feb 20, 2024 -

Spitzer Kia Cleveland responded

Thank you for sharing your positive experience with us! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. Please do not hesitate to let us know if there is ever anything more that we may help you with.

February 07, 2024

My car was finished before the time it was promised . Everything that was done was explained throughly More

by Ralph Glennon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Youseff Albeik
Feb 08, 2024 -

Spitzer Kia Cleveland responded

Thank you for your wonderful review, Ralph! It is an honor to know how confident you are in our efforts, and we are glad that our team could provide you with a 5-star experience. We hope for an opportunity to work with you again

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