Spitzer Kia of Mansfield

The service employees at the counter did their job very efficiently but the employee performing the service didn't turn in the paperwork necessary to complete the process, so the counter person had to get efficiently but the employee performing the service didn't turn in the paperwork necessary to complete the process, so the counter person had to get it approximately 20 minutes after the car was ready to go. More

I was charged for 1. 5 hours of work when it only took them 15 minutes. 5 hours of work when it only took them 15 minutes. More

Everything was great with the staff! The policy of charging people %3 to use a credit card is a bad decision in my opinion! Your dealership makes money hand over fist and cannot eat 3%! The policy of charging people %3 to use a credit card is a bad decision in my opinion! Your dealership makes money hand over fist and cannot eat 3%! I will be looking at making future car purchases/leases at another dealership! More

They were great very helpful and understanding Kelsey (I think was her name) was great too. Very professional got everything I asked for done very quickly and efficiently (I think was her name) was great too. Very professional got everything I asked for done very quickly and efficiently More

Over all good. The time before preformed a service we didn’t request. Had to come back to get the maintenance service we requested. The time before preformed a service we didn’t request. Had to come back to get the maintenance service we requested. More

I was on a cross state trip and blew a tire. They were very accommodating. Got me in at 4pm, installed 4 new tires. And I was on the road in under an hour! Very kind and courteous staff. They were very accommodating. Got me in at 4pm, installed 4 new tires. And I was on the road in under an hour! Very kind and courteous staff. More

Always a pleasure to deal with Spitzer KIA! The people are very friendly, and the wait time is tolerable and of course the car wash!! The people are very friendly, and the wait time is tolerable and of course the car wash!! More

Once at the appt. It all went well however getting through to the service department to talk about my appt. was very difficult. I left 2 messages and no one called me It all went well however getting through to the service department to talk about my appt. was very difficult. I left 2 messages and no one called me back. The third time I called I requested to talk to a manager. He was very helpful and confirmed I had set up a new appt. and cancelled the original appt. I had set up. The second thing that went wrong was my confirmation email repeatedly had the wrong date and time. As we were coming out of town for the appt., this was a problem. When I called back this time, a service person actually answered the phone to confirm the original date set up according to the computer. What a fiasco! I'm glad my 2 free oil changes are over and I can schedule closer to home. More

Service is always fast and they always do great work, everyone there is very friendly and informative if there’s any questions! everyone there is very friendly and informative if there’s any questions! More

Everyone was polite. I was given info on how long service could take. It was good experience. I was given info on how long service could take. It was good experience. More