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Spitzer Kia of Mansfield

Ontario, OH

Overview
Employees
Reviews
Vehicles
4.6
253 Reviews
Welcome to Spitzer Kia Mansfield! We’re proud to be the trusted place for all things automotive in Mansfield, OH, since 1904. We’re one of the top Kia dealerships in Ohio. Our customers come from all over the state to visit us, including Lexington, Shelby, and beyond. At Spitzer Kia Mansfield, we make it easy to shop for, service, and finance your dream car. Here, you’ll find an incredible selection of new, used, and Kia Certified Pre-Owned vehicles in addition to a full-service department and a variety of financing options. Truly, Spitzer Kia Mansfield is the one-stop-shop for all your automotive needs. Are you looking for a quality vehicle? Our incredible inventory is worth a closer look. Here, you’ll find all of the newest vehicles — straight from the Kia factory, including the Sorento, Soul, Sportage, and Optima. For even more options, be sure to explore our selection of Kia Certified Pre-Owned models and used cars, trucks, and SUVs in a variety of makes and models. Whether you’re looking for a sporty SUV or a sleek sedan, the inventory at Spitzer Kia Mansfield is worth a closer look. Whether you’re interested in buying or leasing a vehicle, our finance team can guide you every step of the way. We’re your go-to Kia car dealership near Ashland, OH for financing assistance you can trust. We’ll use our solid connections with lenders to help you get the best possible terms and rates on your Kia lease or finance plan. In the meantime, you can use tools like our payment calculator and online finance application to begin the car buying process! In addition to our wide array of vehicles, we’re proud to have a dedicated service department on-site. There, our highly trained experts can tackle any need your vehicle might have. Our state-of-the-art facility is staffed by Kia factory-trained and certified service technicians who work on many different vehicle makes and models — not just Kia products. We also sell quality OEM parts and offer installation services. The team in the Spitzer Kia Mansfield service department is here for all your vehicle’s automotive needs.
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1771 W 4th St

Ontario, OH

44906

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Showing 253 reviews

March 16, 2026

Great service and very thorough but prices too high Costs of services to high for our budgets More

by Obryanronald60
Recommend Dealer
Yes
Employees Worked With
Megan Nothacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Nothacker
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Mar 18, 2026 -

Spitzer Kia of Mansfield responded

Thank you, Ronald, for choosing Spitzer Kia of Mansfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 16, 2026

Desirae n all at the front were great but I told them if they have a call off next time reschedule me.It took me close to 2 hours for a oil change and rotation. Im usually out in less than a hour. My wife j More

by CHAPPYBHAPPY
Recommend Dealer
No
Employees Worked With
Megan Nothacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Nothacker
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Mar 21, 2026 -

Spitzer Kia of Mansfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 21, 2026 -

Spitzer Kia of Mansfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 21, 2026 -

CHAPPYBHAPPY responded

They called and explained the same thing I believe told same thing to KIA not sure what else just hope it doesn't happen again.

March 13, 2026

Very professional environment. I was updated many times concerning status of the service work. All of my questions were answered satisfactorily. More

by GSMITHUVTECH
Recommend Dealer
Yes
Employees Worked With
Megan Nothacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Nothacker
Report | Print
Mar 13, 2026 -

Spitzer Kia of Mansfield responded

Thank you for recognizing our professional environment and timely updates on your Kia Sportage service. Megan will be pleased to hear we kept you informed and addressed all your questions. We look forward to assisting you with any future service needs.

March 04, 2026

Service was fine the price and the hitting prices in your billing stinks. I will not be back for further oil changes because of the cost. More

by dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Spitzer Kia of Mansfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Wendell and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

Mar 05, 2026 -

dnc responded

I worked with Amanda Steagall I don't think she done a fair job explaing the cost befor hand.$159.57 for a oil change is a lot of money when when you are looking for the cost to be $80.00 or $90. the bill starts $76.00 labor for oil change then there a $30.00 charge ( for other what evert that is ). Then there a $21.90 labor for BG MOA oil treatment. Next comes a $18.23 labor forBG fuel treatment. Then there's a $ 3.00 customer shop charge. If Amanda Steagall would have told me the cost up front I wouldn't done the extra add ons thaT she recomonded. Thank You Deennie Clawson 419-544-2640

March 02, 2026

Not impressed with the service department. Salesman was the only plus in the equation. VIP guy should not be VIP of anything. More

by KABAYES99
Recommend Dealer
No
Employees Worked With
Megan Nothacker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Nothacker
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Mar 03, 2026 -

Spitzer Kia of Mansfield responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Mar 06, 2026 -

Spitzer Kia of Mansfield responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

March 01, 2026

First time in test drove a Seltos. Came back a second time, same salesman Lane, met us at the door. I let him know I wasn’t sure the Seltos was big enough. I wanted to test drive the S More

by Kimberlylbercaw
Recommend Dealer
No
Employees Worked With
Nate Sherman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lane Lafleme
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Spitzer Kia of Mansfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Kimberly, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Mar 05, 2026 -

Spitzer Kia of Mansfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Kimberly, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 28, 2026

Satisfied Matthew cline actually help me with a better price on car and very understanding on what I was getting into really out going guy in the future I hope to see him again really straight forward wit More

by DOMINGOKATZTIRES
Recommend Dealer
Yes
Employees Worked With
Matthew Cline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cline
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Feb 28, 2026 -

Spitzer Kia of Mansfield responded

Hearing that Matthew provided straightforward guidance and helped secure a great price on your new Kia Sorento makes our day. We look forward to assisting you again whenever you’re ready for another vehicle.

February 28, 2026

No communication, she was working alone all 3 times I came in, no one would answer the phones had to show up in person to get my recall taken care of. Talked with a gentleman on the 30th who said the par More

by Nbee0504
Recommend Dealer
No
Employees Worked With
Desirae
Report | Print
Mar 05, 2026 -

Spitzer Kia of Mansfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 05, 2026 -

Spitzer Kia of Mansfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 28, 2026

I was treated with dignity and respect. Being a woman going in alone, I wasn't treated poorly. I bout a new 2026 Kia Seltos and the whole process was easy. The salesman and the gentleman More

by LUV_MLB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Hamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karter Koge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2026 -

Spitzer Kia of Mansfield responded

Thank you for sharing your experience. We’re glad Tyler and Logan provided respectful and informative service, making everything from exploring your new 2026 Kia Seltos to understanding its features and warranty clear. We appreciate your recommendation and look forward to assisting you again.

February 25, 2026

They took 7 days to tell me my engine was blown every time I called i had to leave my number for them to call me back and nobody calls back I had to go there after I got off work More

by dschramek61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiry
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Feb 26, 2026 -

Spitzer Kia of Mansfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Feb 26, 2026 -

dschramek61 responded

Not much you can do

Mar 01, 2026 -

Spitzer Kia of Mansfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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