Spitzer Toyota Monroeville

i boaught a 2009 hyundai fromt hsi dealer. the sale process was smooth, and kelly was very nice. 2 day after the buy it was raining heavily and then i found out a dent with peeled color. the body be process was smooth, and kelly was very nice. 2 day after the buy it was raining heavily and then i found out a dent with peeled color. the body beneath the dent was full of rust, implicating this was not a new thing and that dent was there for a long time. the reason i didn't saw it when buying the car, is that it was covered witha lot of color, probably to hide it. went back to the dealer, and got the answer from kelly, that there is not much that they can do, but to put some touch up paint on it. obviouesly doing that, it does not look the same. very disapointing. More

Had a broken valve stem that was constantly pushing air out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me noone could look at it because it would not be fair to the people that had appointments. I explained to her the severity of the situation and that it would take 30 seconds for someone to look at it. She said I could come and wait but it might be a few hours and it might not be at all for someone to look at the tire. For something this simple, it would have been a minute of their time to unscrew the stem and put in another which is exactly what was done when I took the car to Highland Tire in Tarentum. They were busy as well with 4 cars waiting outside to get tires but sent someone out in a minute and it took him a minute to fix it. He filled up all my tires and asked for nothing!!! No charge....This is how you do business. Take care of your customers and they will come back for more. For this reason alone, I will not buy another car from Spitzer. Learn some customer service and you will benefit from it more often than not. More

James was very friendly on the phone when I first called. I had gone to see him because other dealerships were not friendly and really didnt seam to care if they got my business. James was professional and I had gone to see him because other dealerships were not friendly and really didnt seam to care if they got my business. James was professional and was willing to work with me with no hassles or gimmick selling. More

Answered all questions did not oversell. very friendly Answered all questions did not oversell. very friendly and courteous Support staff also very helpful in the financial portion of the transaction. Answered all questions did not oversell. very friendly and courteous Support staff also very helpful in the financial portion of the transaction. i have already reccommended this dealership , and salesman to others More

Wednesday, December 28, 2011 I arrived home from a 5 week Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately ne Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately needed the car and did not remember that a key could be extracted from the fob to manually open the driver side door. When I telephoned Spitzer Toyota, Bob and Don? came to visit and fixed the problem personally. This was an unexpected delight, as I had many errands to run before December 31st for a party I was hosting. More

Wes Dubyak has been a terrific saleman to work with at the time of sale and also during service visits afterwards. I would recommend him highly. the time of sale and also during service visits afterwards. I would recommend him highly. More

Bought a used 2005 Dodge Ram truck from this dealer. Vehicle came with a standard 30 day warranty. 5 days into owning the truck the water pump failed and stranded me 90 miles from the dealership. Cont Vehicle came with a standard 30 day warranty. 5 days into owning the truck the water pump failed and stranded me 90 miles from the dealership. Contacted the service manager who told me to send him the receipt for the repair and they would honor the warranty...a mere $221.00 which was done by an authorized cummins service garage. Receipt was scanned and emailed to the service manager. Several follow up phone calls and emails....none of which were ever returned or answered. Was a great buying experience with the sales department but once that experienced was ruined by the service within a week of the sale. More

Went in to trade my 065 Rav for a new one. they gave me a terrible trade in value and nothing off the new Rav. I went to Honda and got the crv for 500 under invice and 4<000.00 mor for my trade in. Terrib terrible trade in value and nothing off the new Rav. I went to Honda and got the crv for 500 under invice and 4<000.00 mor for my trade in. Terrible way to treat a loyal cusomer. Never get a recommendation from me. Love my Honda!!! More

Customer service is excellent if you call them. It's hit or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emis or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emissions. Price of the vehicle was good. I wouldn't consider buying a Toyota anywhere else after dealing with some other local dealerships. More