Spitzer Toyota Monroeville - Service Center

The customer service representative, James Thomas, is very skillful at communicating with customers and putting them at ease. very skillful at communicating with customers and putting them at ease. More

Had vehicle serviced, with assistance of Deana Hicks. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me. More

Last week, James Thomas did a great job of checking in my car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, includin car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, including photos/video of the underside of my car. He was both friendly and professional. When he showed me the actual air filter which they recommended be changed (which was filthy, being the original from 8 years ago), I commented that for sure I wanted that changed, because I was concerned about my lung health. James was very upfront to explain that this was the engine filter, and that the cabin air filter is what cleans the inside air, and he said they checked and it was still good (it had been replaced at a previous service visit). James Thomas made me feel good about this experience, and I will definitely return to Spitzer for future maintenance & service - he's a professional with a kind and caring personality. Thank you, James Thomas! More

Took 2022 Rav hybrid in for 30k mile service last weekand discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installat discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installation and timing. More

Friendly staff. Short wait time and james thomas went above and behind. Super nice guy. Short wait time and james thomas went above and behind. Super nice guy. More

Fast, efficient,professional service addressing every service need my Toyota required. Every person I met that day at the dealership was wonderful!!! service need my Toyota required. Every person I met that day at the dealership was wonderful!!! More

James Thomas has been a pleasure to work with. He is always there with a smile and looks for opportunities to help in any way he can. He always goes the extra step. He is always there with a smile and looks for opportunities to help in any way he can. He always goes the extra step. More

They got me scheduled right away, Charles Carter was great. Everyone I came into contact with was very nice. great. Everyone I came into contact with was very nice. More

Deana Hicks made my experience a 5 star review. She was kind, compassionate and knowledgeable. She went above and beyond to help me navigate the registration process. I would recommend Spitzer Toyo She was kind, compassionate and knowledgeable. She went above and beyond to help me navigate the registration process. I would recommend Spitzer Toyota to friends and family. More

The service team especially James Thomas are extremely helpful, pleasant, and knowledgeable. Mr Thomas always greets me by name, that is very rare in this day and age. helpful, pleasant, and knowledgeable. Mr Thomas always greets me by name, that is very rare in this day and age. More