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Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
198 Reviews
4.8

198 Reviews

Write a Review

198 Reviews of Deana Hicks

March 30, 2026

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Employee Rating

Great service. Extremely attentive to all and any questions. Great experience! I will continue to use their services. More

by austinsills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, James Thomas, Elvis "David" Bole, Matthew Artis, Charles Carter, Stephanie Disalvo, Amber Barone, Stacey Davis, Julieann Walters

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Mar 30, 2026

Spitzer Toyota Monroeville responded

Thank you for trusting our team with your Ford F-150 and for highlighting our attentiveness to your questions. We’re thrilled you had a great experience and plan to come back. We look forward to assisting you again soon.

March 27, 2026

Dealership Rating
Employee Rating

Good service . Nice people. Like the video of the technician going over what has been done to your vehicle. More

by SMR0
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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Mar 27, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your experience. We’re glad our team’s video overview of the work on your Toyota 4Runner was helpful and that you found our staff welcoming. We appreciate your kind words!

March 10, 2026

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Employee Rating

Great service very friendly and knowledgeable about Toyota vehicles always willing to answers any questions More

by Ike Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis "David" Bole, Matthew Artis

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Mar 10, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your positive experience with your Tacoma service. We’re pleased our team provided friendly, knowledgeable support and answered all your questions. We look forward to helping you with any future Toyota maintenance.

February 27, 2026

Dealership Rating
Employee Rating

The service department is excellent! They are respectful, dependable and do good work! They always take care of my car. More

by CELCOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, James Thomas, Elvis "David" Bole, Charles Carter, Julieann Walters

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Feb 27, 2026

Spitzer Toyota Monroeville responded

It’s great to know our service department’s respectful, dependable approach has earned your confidence in caring for your Toyota Highlander. Thank you for sharing your experience and for allowing us to maintain your vehicle.

February 26, 2026

Dealership Rating
Employee Rating

Always a great experience. Deana usually takes care of me, and She is great! I can’t say enough good things about dealing with her! More

by Celia Toby Beerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

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Feb 26, 2026

Spitzer Toyota Monroeville responded

So glad Deana consistently delivers outstanding service for your Toyota Camry. Your loyalty and kind words brighten our day. We look forward to your next service visit.

February 26, 2026

Dealership Rating
Employee Rating

We never dealt with a better car dealership than Spitzer. Our technician Elog was very professional, patient, and solved the problem. More

by WASPNEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Feb 26, 2026

Spitzer Toyota Monroeville responded

We’re delighted you brought your Toyota Highlander in for service and appreciate your feedback. We’re glad our technician resolved your issue with professionalism and patience. We look forward to assisting you with any future maintenance needs.

February 10, 2026

Dealership Rating
Employee Rating

Treated me with respect. Took his time with me and walked me thru all my options. Would recommend dealing here again More

by FOS-TER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Drakulic, Elvis "David" Bole, Joshua Rodabaugh

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Feb 10, 2026

Spitzer Toyota Monroeville responded

We’re glad you felt respected and that we could walk you through every option. Congratulations on your new Toyota Tacoma. We look forward to helping you again.

February 04, 2026

Dealership Rating
Employee Rating

Great to work with. Timely appointments great people. Convenient and they keep you updated regarding the repair More

by Jchoffmann6236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Nick Pike

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Feb 04, 2026

Spitzer Toyota Monroeville responded

Thank you for entrusting us with your Toyota Highlander service and for the five-star rating. It’s wonderful to hear our team provided timely appointments, convenient service, and regular repair updates. We appreciate your feedback and look forward to assisting you again.

January 25, 2026

Dealership Rating
Employee Rating

Professional and polite. On-line scheduling is helpful. Late hours are important to me. Thanks! More

by DAVEB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

January 15, 2026

Dealership Rating
Employee Rating

Everyone is efficient and helpful. Easy to schedule appointment. Waiting was not bad Thank you More

by adelekelleyeabc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, Elvis "David" Bole, Matthew Artis, Charles Carter, Stephanie Disalvo, Amber Barone, Nick Pike, Stacey Davis

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Jan 15, 2026

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

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