Deana Hicks

Been a customer for years and never had a problem here sales and service was always good. Had vehicle in for inspection and it needed 2 license plate bulbs replaced. i was told it would be $66 dollars to sales and service was always good. Had vehicle in for inspection and it needed 2 license plate bulbs replaced. i was told it would be $66 dollars to replace. 2 bulbs cost $5.97 literally 4 screws need removed and bulbs put in a 5 minute job. I asked if I could stop and put them in myself and was told if it wasn't done by service the vehicle would fail inspection and I would have to reschedule and pay a $30 re-inspection fee. I didn't have time to reschedule so I had to pay the obnoxious $66 fee. Of course, being upset I said I was writing a review at which time I was told if I write a review, I would be banned from the dealership. So much for the new Tundra I was considering buying at the end of the year. I'll take my business elsewhere. I used to love this dealership YOU LET ME DOWN SPITZER More

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When my usual dealership was too busy, Spitzer took care of my car quickly and efficiently. of my car quickly and efficiently. More

by LUDVIKAFLICKA Verified Customer Verified Customer

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A bit slow. Always seems to be some sort of up front fee- really nothing above and beyond. Always seems to be some sort of up front fee- really nothing above and beyond. More

by Jimjax34 Verified Customer Verified Customer

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I called with an issue. Adam was quick to return my call. They order my part Saturday and repaired by Tuesday. I am very happy and I couldn’t have asked for better service Adam was quick to return my call. They order my part Saturday and repaired by Tuesday. I am very happy and I couldn’t have asked for better service More

by dghr913 Verified Customer Verified Customer

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Nick Pike was not my service person. Deana was and she was exceptional. I use a walker and she was very sensitive to my needs. I have had her before she is kind,caring, professional, a Deana was and she was exceptional. I use a walker and she was very sensitive to my needs. I have had her before she is kind,caring, professional, and knowledgeable. I prefer her as my service contact. Spitzer always provides excellent service. Did not appreciate taking pictures of my car without my knowledge. More

by LYONSKA555 Verified Customer Verified Customer

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The Team is wonder always showing professionalism along with great customer service I'm always greeted with a smile! with great customer service I'm always greeted with a smile! More

by choclateychip Verified Customer Verified Customer

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The job was done to my full satisfaction. The wait time was as promised and the quality of work was good. The wait time was as promised and the quality of work was good. More

by PARCHIAL1900 Verified Customer Verified Customer

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This is well run and staffed by professionals. They seem to stay aware of wait times. They seem to stay aware of wait times. More

by joesabo Verified Customer Verified Customer

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From scheduling to cashier everyone is professional, friendly, courteous and communicated well regarding the status of my vehicle. friendly, courteous and communicated well regarding the status of my vehicle. More

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Deanna Professional, friendly, and courteous. The communicated everything that was going on and next steps. The communicated everything that was going on and next steps. More

by Dbthomas66 Verified Customer Verified Customer

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