Spitzer Toyota Monroeville - Service Center

I recently had a wonderful experience with Deana Hicks as my service advisor. Deana is attentive, accurate, understanding, polite, and most cooperative. Spitzer is lucky to have Deana in their service depa my service advisor. Deana is attentive, accurate, understanding, polite, and most cooperative. Spitzer is lucky to have Deana in their service department. More

I was greeted by Deana Hicks. She was very friendly. Deana listened, and then explained everything to me. Also scheduled my next appointment Really didn't have much contact with Service person once my Deana listened, and then explained everything to me. Also scheduled my next appointment Really didn't have much contact with Service person once my truck was taken in for service. I did like the promptness in taking care of me. More

Deana Hicks is a great employee. She always greets us with a smile and always asks about family. She is great great great person. Happy with a smile and always asks about family. She is great great great person. Happy More

Excellent job done from start to finish. Explanation of what needed done and why was understandable. Would definitely highly recommend and will be back. Everyone was very professional what needed done and why was understandable. Would definitely highly recommend and will be back. Everyone was very professional More

My appointment was set up by James Thomas and he is always pleasant, professional & knowledgeable. Not sure of Mr. Carter’s first name but he is always very helpful. always pleasant, professional & knowledgeable. Not sure of Mr. Carter’s first name but he is always very helpful. More

There was a mix up when I brought my car into to be serviced they thought I was leaving it all day but wanted to wait for it. Deana Hicks fixed it and worked me in as soon as she could and I don’t have serviced they thought I was leaving it all day but wanted to wait for it. Deana Hicks fixed it and worked me in as soon as she could and I don’t have to wait very long. More

James Thomas from Spitzer toyota in Monroeville did a great job getting a frame and having it installed on my Tacoma. He also arranged for a rental during the 2 1/2 months it took to get the frame deli great job getting a frame and having it installed on my Tacoma. He also arranged for a rental during the 2 1/2 months it took to get the frame delivered. More

No one gave me his or her name so I do not know who helped me on May 18, 2021. The gentleman who did check me into the service center was efficient and answered my two simple questions. When I went b helped me on May 18, 2021. The gentleman who did check me into the service center was efficient and answered my two simple questions. When I went back to pick up my Camry, a young lady took care of check out for me with ease and completeness. I’ve never had any reason to be dissatisfied in the service department, but always was greeted by two exceptional employees no longer employed—they were Kayro and Jake who I depended upon completely with any needs of any new female Toyota owner. By the way, this survey is directed to Raymond Stephenson as the owner, but I am the main driver of our Camry and do all servicing with Spitzer’s service department. More

We have always had excellent service at Spitzer ..we appreciate the honesty and kindness of James Thomas ...always greets us with a smile and explains what needs done in terms we can understand ...he is appreciate the honesty and kindness of James Thomas ...always greets us with a smile and explains what needs done in terms we can understand ...he is very knowledgeable and we trust him. More

Deana Hicks was very professional, and friendly with the service I received. She is a good asset to your team. keep her around.Had her before as an advisor and was excellent then also. service I received. She is a good asset to your team. keep her around.Had her before as an advisor and was excellent then also. More