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Spitzer Toyota Monroeville - Service Center
Monroeville, PA
368 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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368 Reviews of Spitzer Toyota Monroeville - Service Center
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May 27, 2021
My appointment was set up by James Thomas and he is always pleasant, professional & knowledgeable. Not sure of Mr. Carter’s first name but he is always very helpful. always pleasant, professional & knowledgeable. Not sure of Mr. Carter’s first name but he is always very helpful. More
by Nana
Employees Worked With
James Thomas & Mr. Carter
May 25, 2021
There was a mix up when I brought my car into to be serviced they thought I was leaving it all day but wanted to wait for it. Deana Hicks fixed it and worked me in as soon as she could and I don’t have serviced they thought I was leaving it all day but wanted to wait for it. Deana Hicks fixed it and worked me in as soon as she could and I don’t have to wait very long. More
by Dave B
May 24, 2021
James Thomas from Spitzer toyota in Monroeville did a great job getting a frame and having it installed on my Tacoma. He also arranged for a rental during the 2 1/2 months it took to get the frame deli great job getting a frame and having it installed on my Tacoma. He also arranged for a rental during the 2 1/2 months it took to get the frame delivered. More
by echos86
Employees Worked With
James Thomas service Dept
May 21, 2021
No one gave me his or her name so I do not know who helped me on May 18, 2021. The gentleman who did check me into the service center was efficient and answered my two simple questions. When I went b helped me on May 18, 2021. The gentleman who did check me into the service center was efficient and answered my two simple questions. When I went back to pick up my Camry, a young lady took care of check out for me with ease and completeness. I’ve never had any reason to be dissatisfied in the service department, but always was greeted by two exceptional employees no longer employed—they were Kayro and Jake who I depended upon completely with any needs of any new female Toyota owner. By the way, this survey is directed to Raymond Stephenson as the owner, but I am the main driver of our Camry and do all servicing with Spitzer’s service department. More
by joycepgh2
Employees Worked With
No one gave me his/her name.
May 18, 2021
We have always had excellent service at Spitzer ..we appreciate the honesty and kindness of James Thomas ...always greets us with a smile and explains what needs done in terms we can understand ...he is appreciate the honesty and kindness of James Thomas ...always greets us with a smile and explains what needs done in terms we can understand ...he is very knowledgeable and we trust him. More
by Grimly
Employees Worked With
James Thomas
May 18, 2021
Deana Hicks was very professional, and friendly with the service I received. She is a good asset to your team. keep her around.Had her before as an advisor and was excellent then also. service I received. She is a good asset to your team. keep her around.Had her before as an advisor and was excellent then also. More
by wjhack27th
Employees Worked With
May 14, 2021
Deana Hicks kept me advised and explained what they were going to repair. I appreciated having her as advisor and would recommend her to anyone going to repair. I appreciated having her as advisor and would recommend her to anyone More
by Newtexas4
Employees Worked With
May 13, 2021
Thank you Deana Hicks for such wonderful/helpful and friendly service. You are the type of customer service that keeps "customer(s)" coming back. And, most of all ...Thank you Spitzer Toyota for hav friendly service. You are the type of customer service that keeps "customer(s)" coming back. And, most of all ...Thank you Spitzer Toyota for having such friendly/helpful working at the service desk ... Jan Johnston More
by JJ
November 20, 2019
Poor Customer Service I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see if a wheel alignment was needed, put on winter tires, mount and balance, and to check my transmission because the car was shifting smoothly between gears. I was advised the cost of the services done to my vehicle were $322 and received a phone call after the work was completed, instead of a prior phone call to let me know a wheel alignment was needed and would be $100. The service manager advised me after looking up my work order that the transmission/shifting issue I wanted looked into was never completed. It seems like Spitzer was only concerned with doing work that they could charge for but the safety of my vehicle was neglected because it still isn't shifting right. The manager did offer for me to come back out there but I live 30-40 minutes away, which means I have to take time out of my day to come back out there because of their negligence. A sorry was giving but that's it, going above and beyond didn't seem like a concern to correct this situation. The conversation between the service advisor and I only exacerbated the situation because Deana Hicks indicated it was my fault and I approved the work to be done since I signed the drop box envelope. I purchased my vehicle in April of 2018 and this has been the worst experience that I have ever encountered with Spitzer's service department. This incident More
by dcan8384
Employees Worked With
September 08, 2019
Clean, friendly, and good service work! This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping my Toyota Camry until the wheels fall off. Which is why I'll be using Spitzer Toyota for parts and repairs! More
by Vince D
