Spitzer Toyota Monroeville - Service Center

Awesome Dealership I have always had an amazing experience at Spitzer in Monroeville. The staff is so friendly and the facility is comfortable if you are waiting for you I have always had an amazing experience at Spitzer in Monroeville. The staff is so friendly and the facility is comfortable if you are waiting for your vehicle. More

Helpful Satisfied customer. Third auto purchased. Salesman Pat is awesome. Service person Deana very helpful. Would recommend checking out what they have to o Satisfied customer. Third auto purchased. Salesman Pat is awesome. Service person Deana very helpful. Would recommend checking out what they have to offer. Visit them soon More

Inspection & Emissions I really liked being able to pull the car right into the service bay and leave it with the technicians while I took care of the paperwork. The people I really liked being able to pull the car right into the service bay and leave it with the technicians while I took care of the paperwork. The people in the service bay and the people at the desk made it all easy for me. I went into the waiting room where I could make use of the WiFi that passed the time quickly. Best of all, everyone was friendly and helpful. More

Labor costs are astronomical and unreasonable 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had ass 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had assumed that the rate for labor would be reasonable since I was there for less than an hour. It only took them about a half hour to replace the parts. I was charged over $300 for labor. As the cashier explained it, they charge a flat fee for each job: $105 for the rotors, around $105 for the inspection and $105 for them to change some LIGHT BULBS. They weren't changing the high beams or anything; it was just a parking light and the two license plate lights. I feel pretty confident I could have figured those out myself. I had assumed that it would be a reasonable rate and that the lightbulbs wouldn't take more than a few minutes, so I let them do it. In the end I was hit with over $650. Next time I will take it to a smaller, more local mechanic. DON'T GO HERE. More

Excellent Service from Spitzer Toyota in Monroeville The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my last visit didn't show up on the schedule, but he still somehow managed to complete the service in around thirty minutes - amazing. More

Service with integrity and master mechanics. Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be done to keep your Toy on the road. Know your vehicle and what needs to be repaired, with the help of Spitzers service dept. you will keep your vehicle rolling for a lifetime. Tom Underwood More

EXCEPTIONAL SERVICE!!!! Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TO Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TOYOTA DEALERSHIP ON THE EAST COAST!!!! More

Bad Business My car is under warranty. I booked appointment over phone and confirmed if there are any charges for inspection and they told me NO charges for car un My car is under warranty. I booked appointment over phone and confirmed if there are any charges for inspection and they told me NO charges for car under warranty. At the time of service,they told me to change Rotor and brakes and its not covered under warranty. They quote me $473. I said NO and they asked me to pay inspection fee $54 which is ridicules. They have not done any work. Whats use of warranty if u even have to pay for inspection. I raised my concern to service manager but same response. I will never return to this Toyota service center. I suggest to go close by Monro Muffler, More

Beware of any service from this dealer The entire story is below but to summarize: Spitzer Toyota, Murrysville PA, replaced a battery that was fine. When we caught them by insisting they gi The entire story is below but to summarize: Spitzer Toyota, Murrysville PA, replaced a battery that was fine. When we caught them by insisting they give us the old battery they refused to refund the money. The service manager said it was fine if we took our business elsewhere. We had purchased two vehicles from this dealer. We dropped our 2008 Toyota Tacoma at Spitzer Toyota, Monroeville, for service on June 24, 2014. The battery light on the dashboard was lit. Since the battery in the truck was less than a year old we did not believe the battery was the problem. The battery had been purchased at Advance Auto Parts August 2, 2013. The dealer called and told us that the battery was “leaking” and had to be replaced. A short time later Spitzer called again and stated that the alternator needed replaced as well. They were given the ok to do the job. It took them three days to finish. The bill for everything was $799.60 of which $144 was for the replacement of the battery. We did tell Spitzer that we wanted the old battery back so that we could return it to Advance Auto Parts. Of course when we picked up the truck they did not have the battery and had to “get it back”. I suppose they thought we would forget but instead we insisted and had to call back and make a special trip out to the dealer to pick it up. As we suspected there was nothing wrong with the battery. We took it to advance auto parts who ran the test on the battery and it was fine. The gentleman who tested the battery just said, “They took you for a battery”. We called the service manager at Spitzer and asked him to refund us the $144 that was spent erroneously on an unneeded new battery (who knows if the truck even needed a new alternator). His solution was for us to make another trip out to the dealer to have the old battery put back in the truck. We rejected that solution and told the service manager that we would no longer be doing business with Spitzer and cancelled a service appointment for a Prius that we had purchased from them in January. His response was “Ok that’s fine”. Now of course we are questioning all of our dealings with this dealership. I would recommend anyone who does any business with them to be aware they are obviously not above fraudulent activities. We unfortunately had purchased two cars from them. More

My wife's 2005 Toyota Highlander was due for state inspection and an oil change. In Dec 2011 I scheduled her car for service. While her car was there the service department found a leak in the power inspection and an oil change. In Dec 2011 I scheduled her car for service. While her car was there the service department found a leak in the power steering unit and water pump. Although the necessary parts were not in stock, they arranged for a loaner car until her vehicle was repaired. All the necessary repairs were made under warranty and there was no cost for the repairs. The service manager and all employees were very courteous and we were pleased with the entire experience. Even though we did have some minor problems with her Highlander we are very satisfied with the overall performance of the vehicle and would consider purchasing another vehicle from Spitzer Toyota. Bob & Mary Myers Jefferson Hills, Pa. More